Information Technology
Global IT&D Finance - Service Manager
- Location
- Bucharest, Romania
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 339050
Your tasks
Join DB Schenker's IT&D Global Functions team. We are the owners of all cross functional IT areas, namely Finance, HR and Sales. We are also the custodians of data and the IT providers of all Infor-mation Management solutions. We are a global virtual organization located in 3 main hubs in Essen (DE), Bucharest (RO) and New Delhi (IN).
We are looking forward to you adding your expertise to our Global Finance IT team which is responsible for operations and further development of the global finance application systems based on SAP.Our SAP Finance system landscape comprises of ECC 6.0 FI-CO, FSCM, LO-AB (Agency Business) and a S/4 Hana Treasury module, supported by a GRC and the SAP Solution Manager. The landscape of the solution is multi-system and multi-client SAP environment and serves more than 80 countries.
* Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
* Manage Services with focus on Incident-, Request- and Change Management processes
* Execution of service delivery and management of service performance of the specific services
* Responsible for the analysis, planning, measurement and improvement of the availability of IT services in respect to the agreed service levels
* Work close together with the business and application support teams
* Steering of external solution providers for SaaS based applications
* Responsible for service review meetings with internal customers as well as external solution providers covering performance, service improvements, quality aspects and processes
* Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework
* Responsible for security management and execution of risk management processes of technical service operation in accordance to company frameworks
* Be compliant with all SGBS process and policies.
* Performs other duties as assigned by direct superiors and managers
Requirements
* Graduate qualification in computer science or comparable course
* Proven work experience in the area of IT Service Management (5+ years) - e.g. in Service Delivery, Incident Management or Change Management
* Foundational knowledge and in-depth understanding of IT Service Management processes within an ITIL derived framework
* Practical experience in application support, ideally in Finance related SaaS applications
* Strong customer service orientation, excellent communication and presentation skills
* Strong Business & IT Acumen
* Experience in collaborating with offshore delivery teams in an international environment and willingness to work within a virtual team
* Knowledge of finance related business processes - specifically Accounts Payable and Receivable processes, are a plus
* Have excellent English communication skills (verbal and written)
Our offer
Contact
DB Schenker GBS Bucharest is committed to create a dynamic work environment that values proactivity, customer focus, team spirit, open feedback and integrity.
What we take pride in:
Attractive compensation package
* Performance-related bonus scheme based on Yearly evaluation process
* Meal Tickets, Cultural vouchers
* Rewards and Recognition Program, Referral Bonus, Relocation Bonus
* Rewarding improvement ideas implemented by our colleagues - IDEAS4SGBS
Health and Well-being
* Flexible work environment thru Hybrid or Remote working model depending on your current location
* Private Medical Subscription for employees and special prices for family (children, spouse/ life partner) medical subscription
* Life insurance
* 4 short days per year (Balance your work life with Leave Office Very Early days)
* Birthday day off (to celebrate your anniversary)
* Extra vacation days according to seniority in the organization
* Access to different discounts on products and services such as WorldClass Gym, 7Card, Therme, Samsung, etc
* Various wellbeing initiatives and events such as Talent Contest, Quiz show, Ted Talks and also private sessions with a Psychologist.
* Opportunities to get involved in volunteering activities
Personal and professional development
* Opportunities to get involved in projects within the organization
* People projects: career development, company communication, ways of working, etc
* Process Improvement and standardization projects
* Mentoring program for all employees, access to Schenker Worldwide mentoring network.
* Bookster subscription for all avid readers.
* E-Learning System available for all employees
* A 'promote-from-within' culture, giving our colleagues the opportunity to grow their careers