Air Operations Associate III

Import - Agents Buy Permit

-Load buy permit into WFS

-Create shipment in the system from start to end

-Fill invoice preparation for billing

-Fill in shipment details in WFS

Retrieve invoices and send to forwarder/consignee

Import - Shipment Creation

-Retrieve shipment from SWORD in the system

-Ensure data in the system tallies with HAWB/Invoice

-Enter billing charges

-Enter details into WFS

-Trigger Printing of Documents

-Inform counterpart once done

Import - Transshipment

-Retrieve shipment from SWORD in the system or shipment creation

-Ensure the system information tallies with HAWB/Invoice

-Inform counterpart once done

Import - Agent Clearance

-Shipment creation and Track and Trace event update in the system

-Indicate required information on HAWB

-Print, Upload and Send documents for permit declaration

-Request for payment approval

-Preparation of Agent Clearance list

Export - Execution of HAWBs

-Enter booking number into the system and check if shipper/consignee addresses and dimensions are correct

-Enter accounting, handling and additional information if required.

Export - Ensure Accurate Execution of Shipping Instruction

-Check if rates in the system tally with rates in Shipping Instruction and amend if necessary.

Export - Event Task

-Update milestones/events of each shipment based on available sources and ensure that SLA is respected.

-Manage relationship with stakeholders through regular engagement and handling of day-to-day transactions.

-Train new members and conduct process refresher/alignment training.

Admin Role

- Monitors emails & request and distributed to the team members.

- Audits the work of the team and ensure that each work is processed timely and accurately.

- Responsible for creating/updating standard process manuals (DTP)

- Prepare and present analyses of reports and review of documentations

- Conduct and/or participate in Performance Review meetings

- Handle escalations or operational issues using relevant data

- Train new members and conduct process refresher/alignment training.

- Drives process improvement initiatives through process standardization and best practice sharing

- Manage relationship with stakeholders through regular engagement and handling of day-to-day transactions.

- Supports Leads for administrative functions, Reporting, Group Coordination, Improvement Initiatives, and Projects that are needed to accomplish team’s targets and objectives.

- High Analytical skills with high attention to detail

- Good planning skills and high focus on task execution

- High coordination skills and task/process oriented

- Makes clear and effective oral presentations to individuals and groups

- Provide effective communication with all organizational levels to keep lines of communication open to minimize conflict

- Must be a graduate of a bachelor’s degree in any Business Field 

- Has Background in the Freight Forwarding Industry. Knows Air Operations is a plus.

- Communicates effectively (verbal and written)

- High attention to detail

- Team Player

- Can prioritize and manage multiple tasks

- Good coordination skills and task/process oriented

- Flexible and ability to work with minimal supervision

-Confident in Speaking with Foreign Counterparts.

- Engages the team and others in the organization

- Contributes to Process Improvement

- Has experience in a Shared Service of the same industry

- Understands Logistic and Freight Forwarding terms and is familiar with Shipping Documents.