Unleashing the Power of Logistics: Enhancing Customer Satisfaction with Value-Added Services

In the realm of supply chain and logistics, value-added services have become a pivotal element. These services go beyond traditional warehousing functions, offering a comprehensive suite of benefits that elevate customer satisfaction. At DB Schenker, we are committed to providing value-added services that go above and beyond expectations, empowering businesses to thrive in a dynamic market.

The primary goal of value-added services is to enhance the value-creation chain beyond post-production activities. By incorporating these services, businesses can gain a competitive edge in an industry where customer trust is paramount. Our warehouses have carefully curated a range of services tailored to diverse customer needs, providing comprehensive support throughout the supply chain journey.

At our warehouse, we offer an array of value-added services designed to meet the unique requirements of our esteemed customers. Our offerings include gift sets, shrink wrapping, labeling, bagging, blister packs, pallet displays, clip strips, neck hangers, stickering, repackaging, bundling, coding, cartoning, PDQ (Pretty Darn Quick) or countertop trays, pallet displays, and more. These services allow businesses to outsource tasks typically handled in-house, thus freeing up resources to focus on strengthening their core competencies.

In his comments, Ako Djaf, VP of Contract Logistics and SCM of DB Schenker in the Middle East and Africa, said: “Our value-added services transcend the boundaries of traditional warehousing functions, presenting services with remarkable benefits for our customers. By partnering with us, organizations can leverage our expertise, outsource non-core business activities, and reduce associated costs. This strategic collaboration empowers businesses to strengthen their core competencies while ensuring a seamless supply chain journey leveraging DB Schenker's unique capabilities.”

Our team has an extensive collection of success stories that vividly demonstrate the transformative effects of our value-added services on our customers. Notably, one of our customers decided to entrust us with their value-added services, opting to outsource to our warehouse. By consistently surpassing our KPI, achieving 100% quotas, and on-time in full delivery, we have earned their trust and secured a long-term partnership as their dedicated off-site as well as on-site value-added services provider.

By leveraging our staff's extensive experience in customer forecasting and flexibility, we ensure that all VAS operations are executed smoothly and with minimal risk. However, challenges do arise in this dynamic industry. To overcome them, we have implemented innovative strategies. For instance, we recently introduced three automated lines, resulting in a cost reduction of approximately 30% while increasing productivity and so bridging peak periods. This forward-thinking approach not only showcases our dedication to continuous improvement but also underlines our commitment to staying ahead of market demands.

Moreover, as the market evolves and demands different value-added services, we are prepared to adapt and expand our offerings. Our plans involve expanding our VAS operations area within all of our facilities to meet the anticipated demand. This would enable us to provide flexible and cutting-edge solutions that meet and exceed our customers' expectations.

At DB Schenker, we take pride in the value-added services we provide. These offerings extend beyond traditional warehousing functions, delivering comprehensive benefits that enhance our customers' supply chains. Join us on this transformative journey and experience the difference that will help amplify your business success.

For more information on our warehousing solutions or for business inquiries, please write to us at wemovemea@dbschenker.com