Sales Support Senior Associate

At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move.

Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the process and procedures that needs to be applied

Manipulates and formats data in order to meet internal customer needs constantly

Extracts data from existing databases and calculates KPI's based on business rules

Effective follow-ups and collaboration with branches/ countries, internal business partners and other stakeholders in order to timely obtain the required data/ information to prepare the reports

Participates in building the tender, coordinates communication with involved parties, compiles received data and submits the consolidated files

Compiles, calculates and compares different charges/prices/profits from RFQs

Decides the upload of rate cards according to financial information in order to create visibility on lost versus awarded businesses

Checks discrepancies and wording/ formatting/ graphic errors

Proposes process adjustments or documents new processes in order to respond the requests for new client reports

Documentation maintenance for existing processes, reflecting process changes or clarifications

Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs)

Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations)

Flexibility in approaching and solving problems for improving the quality and the services provided

Close collaboration with the Team Leader and prompt updates related to the delivery of the daily tasks/ work process

Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement

Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader

Offers support in the high difficulty new reports' migrations, including participation in tests, meetings, processes' documentation

Performs quality checks (active RCM) in order to identify and correct eventual errors of processes with financial

Monitors handovers processes and tracks the results of the dry runs within the team

Contributes through knowledge, experience and creativity to improvement initiatives and processes' optimization, day-to-day activities and work systems, making sure the expected efficiency is delivered

Maintains and improves knowledge management both on a department level and through inter-departmental, local organizations and DB Schenker Group collaborations

Coordinates the initiatives and conducts projects within Sales Support through collaboration with different levels in SGBS cross-functional teams, DB Schenker Groups and local organizations

2-3 years experience in BPO/SSC environment with at least 2 years experience in customer services role;

Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against multiple priorities and detailed tasks

Availability to travel for trainings, new scope transitions and/or business reviews

Advanced in MS Office - Excel, Word, Outlook, Databases, etc.)

Excellent time management and tasks' organizing abilities;

Initiative spirit for continuous improvement of the processes, quality and efficiency

Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners

Advanced spoken and written English (academic qualification preferred)

Minimum 3 years work experience with internal TMSs (MySchenkerLand, ProCarS, SBI); ability to recognize format and propose sources for report design; ability to build reports from scratch for new customers

Intermediate tender management knowledge (RFQs' flow; parties)

Solid Sales Support knowledge, experienced in data cleansing projects, migrations, and systems implementations

At least 3 years' experience in migrations and systems implementations. Impact, risks and correlations advanced knowledge.

At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move.

DB Schenker is acting as an Employment Agency in relation to this vacancy.