Sales Support Junior Associate

Responsibilities

• Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the process and procedures that needs to be applied;
• Manipulates and formats data in order to meet internal customer needs constantly;
• Extracts data from existing databases and calculates KPI’s based on business rules;
• Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams around the globe;
• Checks discrepancies and wording/formatting/graphic errors;
• Documentation maintenance for existing processes, reflecting process changes or clarifications;
• Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs);
• Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations);
• Flexibility in approaching and solving problems for improving the quality and the services provided;
• Close collaboration with the Team Leader and prompt updates related to the delivery of the daily tasks/ work process;
• Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement;
• Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader;
• Establishes the list of priorities based on individual portfolio considering the customers’ needs and agreed deadlines;
• Creates tickets in the ticketing platform in order to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.

Qualifications

• Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against multiple priorities and detailed tasks;
• Basic knowledge in MS Office and Customer Relationship Management tool (Sales Cloud, Excel, Word, Outlook, Databases, etc.);
• Fluent spoken and written English (academic qualification preferred);
• Other foreign language– Fluent spoken and written (only if required by the country/ business partner the sales Reporting service is offered to);
• Availability to travel for trainings, new scope transitions and/or business reviews;
• Good presentation skills;
• Excellent time management and tasks’ organizing abilities;
• Ability to work effectively in a customer/ service driven environment, both individually and as a team player;
• Ability to handle multiple tasks in the same time;
• Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions;
• Initiative spirit for continuous improvement of the processes, quality and efficiency;
• Internal motivation, enthusiasm, attention to detail, focus on delivering results;
• Basic knowledge in creating and handling multiple work tickets;
• Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners;
• Basic knowledge in logistic field (transportation types, transit times, shipper vs consignee);
• Basic knowledge of internal TMSs (MySchenkerLand, eSchenker, ProCarS, SBI).

Your aspirations are our priority.   

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

 As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

 At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package

• Annual performance-based bonus;
• Meal tickets, Cultural vouchers;
• Rewards & Recognition Program, Referral and Relocation bonuses;
• Christmas and Easter bonuses;
• Recognition of colleague improvement ideas (Ideas4SGBS).

Health & Well-being:

• Hybrid or remote work options (location-dependent);
• Private medical subscription with family discounts (children, spouse/ life partner);
• 4 short days per year (Leave Office Very Early);
• Birthday day off;
• Extra vacation days based on seniority;
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
• Volunteering opportunities within the organization.

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network;
• E-Learning platform for continuous learning;
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.