Position Description Summary: Responsible for directing and coordinating the program support functions within the business operations that include; Builds, Spares, Decoms, etc. Aids the Program Manager in formulating and administering the organizational policies. Ensures that all operations and logistics functions are performed in a timely, cost-effective manner consistent with established corporate and client operations procedures and requirements. Works with Program Managers to analyze and report on KPIs. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
- Plans, organizes, and directs, administrative, and data center activities to meet or exceed established Key Performance Indicator goals.
- Coordinateswith operations to drive costs down while improving accuracy and response time to customer.
- Coordinates with client, and department managers to identify and implement opportunities for continuous improvement processes to reduce costs and increase and/or improve quality for all network activities and client service.
- Coordinates with managers to address organizational needs, equipment utilization and maintenance.
- Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
- Ensures that employees and managers have the required safety training and are consistently working in a safe manner. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a management position. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Bachelor’s degree or equivalent required. Generally prefer 1-2 years of related supervisory or management experience."
Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a management position. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Bachelor’s degree or equivalent required. Generally prefer 1-2 years of related supervisory or management experience.
Benefits:
Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.