WMS Subject Matter Expert (SME) – Super User, Lead

The Lead WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. Tasks & Responsibilities: • Configuring WMS system to meet business processes. • Serve as the single point of contact and liaison between customer, operations, and Contract Logistics IT. • Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary. • Clearly document details of WMS issues including steps to recreate the issue when escalation is required • Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations, and other IT equipment associated with WMS systems. • Assist training new hires on WMS • Participate in cross-functional improvement projects • Provide support for site WMS UAT configuration and test scenario development • Execute WMS UAT testing based on current site need and customer criteria • Assist in leading implementation of new WMS processes and configuration for sites within responsible region (East/West) • Provide back-up support to SMEs within responsible region (East/West) • Main POC for site hypercare within responsible region (East/West) • Clearly document and communicate system change requests. • Ensure adherence to WMS best practices per defined standard operating procedures and work instructions. • Pursue continuous personal and organizational improvements • Maintain a high level of quality in work performed. • Maintains a clean and safe work environment • Follows all SOP and safety guidelines. • Demonstrate knowledge and understanding of business operations • Possess excellent inter-personal and communication skills. • Performs all other duties deemed necessary to support the WMS system and operation.

Details/Specification/Explanation of the role specific skills Solid interpersonal and analytical skills required. Good organizational and administrative skills required. Good interpersonal communication skills, both oral and written are required. Bachelor’s degree or equivalent strongly preferred. Knowledge of MS Office systems required. Warehouse Management System experience required. Knowledge of warehouse operations best practices. Generally, prefer 3-5 years of related experience. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits:

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity