Find exactly what you are looking for

  • Select your location and language

  • Ocean Freight

    Ocean Import Customer Service Specialist

    Location

    Charlotte, North Carolina, USA

    Career Level
    Graduates | Professionals
    Employment Type, Work Type
    Full Time
    Publishing Date, ID-Nr.
    , 391090

    Job Overview

    This role ensures the accurate and timely movement of ocean freight shipments, to and from specific locations within the service standards agreed with the customer. Handles all Customer facing communication with the objective of optimizing our business and shipment related internal communication between/with DB Schenker stakeholders. Provides customers with proactive exception management in case of service quality deviations including follow-up and problem resolution. This role understands the customers business, including current shipments, statistical and financial status, and proactively works to identify and resolve operational issues and risks. Finally, this role identifies and acts on opportunities to increase revenue by offering additional services, or forwarding potential sales leads to the appropriate sales resource.


    What will you enjoy doing (duties/tasks)

    • Responsible for servicing difficult, detailed high-volume accounts. 
    • Accounts that are out of the norm, must be able to support the customer’s purchasing group and work with the customers vendors to ensure bookings meet the importer’s requirements. 
    • Heavy communication with Schenker origin offices and customers. 
    • Attend weekly customer conference calls and be able to respond to the customers questions regarding pending shipments and their pending orders. 
    • Responsible for getting customer approval for accessorial charges in real time. 
    • Ensure that ocean import rate cards are filed with the FMC once the customer approves the rate card and confirm all ocean freight rates are up to date before approving bookings with our origin offices. 
    • Responsible for backing up the Ocean Import Supervisor when needed.

    What you need to succeed (Qualifications, experience, skills, attributes)

    • Knowledgeable in freight forwarding, both operationally and in customer service.
    • Be able to understand and carry out customer’s specific requirements noted in the customer’s SOP.
    • Must be able to work under pressure due to high volume accounts.
    • Be able to work independently on an account or within a team.
    • Must be able to work overtime if required.

     

    Why You will Love DB Schenker

    Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.

    • Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days
    • Full Health Insurance (medical, dental, vision, prescription drugs)
    • Career Advancement. We are strong believers in continual training and development for our people. Your success is our success
    • Your Safety is important to us, so we will provide protective gear
    • Health Advocacy support for you and your family
    • Company Paid life insurance
    • Company paid Short-Term Disability
    • 401(k) option

     

    How to Get Started

    • You can begin by applying above or visit us at https://dbschenker.com/global/careers
    • Stay Connected With Us
    • Twitter: @DBSchenkerUSA
    • LinkedIn: https://www.linkedin.com/company/dbschenker/
    • Facebook: @DBSchenkerAmericas
    • Visit our Blog: https://www.nowthatslogistics.com

     

    Benefits:

    Medical

    We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

    Vision

    The option for separate vision coverage for eye exams, frames, and contact lenses.

    Dental

    The option for separate dental coverage to cover preventative major and basic dental services.

    401(k)

    The company offers a pre-tax 401(k) contribution plan with a company match.

    Direct Deposit

    We offer direct deposit to all employees.

    Holidays

    On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

    DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Consent to use Cookies and collect data

    We use first party cookies and similar technologies to ensure that you get the best possible experience on our website. Cookies provide us with statistics to adjust and optimize the setting and content of this website to your interests and to place relevant advertisement by using first and third parties, too. By clicking "Allow all Cookies" you accept the processing of your data and its transfer to first and third parties. By clicking "Reject Tracking" you will only accept the necessary cookies for the operation of this website. 

    You can find more details regarding the use and purpose of cookies, including first and third-party cookies, in our cookie settings. You can reject the use of cookies and other technologies and withdraw your consent any time with future effect by deactivating the respective code category in the cookie settings. You can find more information regarding these settings and the processing of your data in our privacy policy.

  • Cookies and tracking scripts

    We want to give you the opportunity to make an informed decision for or against the use of cookies, which are not mandatory for the technical functions of the website. Cookies are small text files in which personal data can be stored.

    Our privacy policy is intended to ensure that you are fully aware of the collection and processing of data, including through the use of cookies through our sites, and that you can make a decision that is appropriately informed. However you can change your cookie settings at any time.

    Please find further information within our data privacy policy.