Ocean Import Customer Service Specialist

Tasks & Responsibilities: • Responsible for servicing difficult, detailed high-volume accounts or a larger portfolio of midsize accounts. • Accounts that are out of the norm, must be able to support the customer’s purchasing group and work with the customers vendors to ensure bookings meet the importer’s requirements. • Heavy communication with Schenker origin offices and customers. • Attend weekly customer conference calls and be able to respond to the customers questions regarding pending shipments and their pending orders. • Manage transparency tools and funnel proactive shipment intelligence. • Present market updates to customers. • Responsible for getting customer approval for accessorial charges in real time. • Ensure that ocean import rate cards are filed with the FMC once the customer approves the rate card. • Confirm all ocean freight rates are up to date before approving bookings with our origin offices. • Responsible for backing up the Ocean Import Supervisor when needed. • Responsible for assisting in the training of new employees when required. • Will have their own customer list that the OI Specialist will be responsible for all customers on the list. • Work with the various TOC’s to ensure shipments are being monitored and scheduled for delivery. • Responsible for LCL shipments including customer service, freight forwarding, sending out required A/N and documents. • Communicating with CFS stations to ensure shipments are released and picked up timely.

Details/Specification/Explanation of the role specific skills • Knowledgeable in freight forwarding, both operationally and in customer service. • Must be detailed and must drive solutions. • Be able to understand and carry out customer’s specific requirements noted in the customer’s SOP. • Must be able to work under pressure due to high volume accounts. • Be able to work independently on an account or within a team. • Must be able to work overtime if required. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits:

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity