Executive - Customer Service
- Location
- Shenzhen Shi, Guangdong, China
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 339272
Your tasks
* To ensure operational excellence by complying with a quality control system based on the company's ISO 9001 certification.
* To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.
* To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.
* To follow standard and customized SOP for customers as directed by Management.
* To meet or exceed 'Key Performance Indicators' (KPI) set for her/his functions.
* To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
* To prepare/handle shipping documentation and to arrange for customs clearances.
* To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) - and to ensure these quotations are based on accurate and competitive pricing provided by Schenker's 3rd party vendors.
* To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。
* To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.
* Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.
* Receive the booking from the shipper.
* Create STT no. for the booking and input CBK event in system.
* All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
* Must input the booking and schedule details into Tango system when we received the booking of the shipper.
* Must double check with our destination office through BOV / email and get the routing instruction in each time.
* Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
* Must fill in the blank of booking & B/L instruction form / remark on notepad of system after receiving the instruction of our destination office.
* Must get the costs with venders and send quotation to client for value-add service.
Requirements
* Fair English and Mandarin
* Computer Knowledge: MS Excel and Word, Chinese Word Processing
* Possess core competences including initiative, willing to learn, flexibility, planning, organizing, team steering and cooperation
* College or above
* Minimum 2 years or above relevant experience in ocean freight forwarding industry.
Benefits
Professional Development, Work-life Balance, Working Internationally