Risk Expert

• Address front line claims issues with customers and suppliers.
• Obtain, ascertain, provide and/ or exchange of information and/ or documents relating to the claim in utmost good faith.
• Take preventive measures as far as practicable to mitigate losses and risk exposures.
• Communicate with claimants and/ or third parties on the Conveyor’s behalf.
• Liaise externally with relevant DB Schenker stakeholders, to; reduce financial exposures and maintain an efficient claims handling process.
• Provide reporting and feedback to all stakeholders on cargo loss and damage exposure.
• Maintain consistent financial data on all FF &TP claims factors and provide guidance on appropriate P&L reserves.
• Adhere to all DB Schenker Risk Management on Cargo Loss and Damage.
• Effectively manage the requirements of “Claims” through building strong relationships with customers and external stakeholders.
• Consciously maintain a customer focus mindset all throughout “Claims” activities.

• Previous experience in 3PL customer relationship

• Previous experience in Claims and or Supply Chain/ Freight Forwarding

industry.

• Advanced computer literacy

• An ability to undertake contentious dialogue with customers and

  suppliers whilst maintaining a customer focused outlook.

• Strong commercial acumen (an ability to weight risk and reward).

• Knowledge of liability claims handling instructions

• Knowledge of internal Claims Handling Instructions

• Effective written communication skills.

• An ability to work and manage issues independently

• Knowledge of liability claims handling instructions

• Knowledge of internal Claims Handling Instructions

• Effective written communication skills.

• An ability to work and manage issues independently.