Key Account Manager

Client Relationship Management:

• Build and maintain strong relationships with key clients.
• Understand the clients' business objectives and logistics requirements.
• Act as a trusted advisor to clients, offering solutions to optimize their supply chain.

Account Growth:

• Develop and execute account strategies to grow revenue and profitability of portfolio including target setting and achievement of such targets.
• Identify opportunities for upselling and cross-selling DB Schenker's services.
• Negotiate contracts and pricing agreements with clients.

Pipeline Management:

• Build a robust growth and development pipeline by identifying and engaging potential opportunities in KAM portfolio. 
• Manage and lead RFQ’s and tenders

Collaboration with Internal Teams:

• Coordinate with various internal departments, including operations, sales, and customer service, to ensure client needs are met.
• Provide guidance and support to operational teams to ensure service quality.

Key Performance Management:

• Develop, implement and present KPI’s on a regular basis to ensure service levels are met and exceeded.
• Address issues or concerns promptly and effectively.
• Identify opportunities for continuous improvement and implement accordingly. 

Market Analysis:

• Stay informed about industry trends, market conditions, and competitors. 
• Collect, analyse, and communicate customer, market and competitor information.
• Provide insights and recommendations to clients based on market intelligence. 

Reporting:

• Prepare regular reports and presentations for clients and internal stakeholders.
• Track and report on account performance and progress toward goals.

Matric / Grade 12 Qualification

Minimum of 5 years' experience in similar role within the same industry

Company Events

Let’s have some fun. One of the things that makes our culture special is that we’re more than just work colleagues. Every year we organize company parties when we spend time together and have fun.

Compensation & Benefits

Attractive Compensation & benefits packages. There’s more to compensation than just pay. You’ll also enjoy benefits like paid time off for the holidays and vacations, bonuses, and awards for special achievements.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

A Key Account Manager at DB Schenker plays a critical role in managing and nurturing key client relationships to drive business growth and ensure customer satisfaction

Candidates are selected strictly according to the vacancy criteria. If you have not been contacted within two weeks from the closing date, consider your application unsuccessful.