- Maintains application support processes and ensures all support requests are handled according to procedures
- Uses application management software and tools to investigate issues, collect performance statistics.
- Prioritises and diagnoses incidents according to established procedures
- Investigates the causes of incidents and seeks solutions
- Escalates unresolved incidents in order to fulfil SLA requirements
- Initiates and monitors actions to investigate and resolve problems
- Assists in implementing agreed-upon corrective and preventive measures
- Performs agreed-upon application maintenance tasks
- Supports “Go Live” after the introduction of new solutions
- Supports the processing of service requests
- Minimum 1 year of experience in similar positions or relevant experience in Warehouse Management System
- Competent in ITIL processes (Incident and Problem management)
- Experience with ITSM tool.
- Commitment to quality and the ability to quickly and effectively adapt to changing priorities and requirements.
- Ability to learn quickly with the capability to understand and handle complexity, resolving any issues found quickly and accurately
- A good team member who can work on their own initiative but operates within a team
- Proficiency in English and Polish at B2 level
- Ability to work shifts 6:00-14:00, 8:00-16:00, 10:00-18:00
Nice to have:
- Knowledge in SQL querying
- Experience with WMS
- ITIL certification
- Proficiency in German at B2
Benefity:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Medical healthcare package
Private medical healthcare offers various packages for you and your family.
Sport Card
Sport card gives you free access or discounts to many sport objects.
Life insurance
Life insurance for you and your family members.
Holiday Bonus
If you take a two week continuous holiday, you can apply for the special bonus.
Pension Program (PPE)
PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.
Annual Bonus
Depending on company results we offer you annual bonus.
Language Courses
We offer you a possibility to improve your language skills.
WMS Application Support Specialist is responsible for supporting and operating the Warehouse Management System (WMS) for the Europe Region and supporting application maintenance. The WMS Application Support Specialist ensures the smooth operation of IT service management processes, which includes ensuring the efficient functioning of applications. Tasks typically involve investigating and resolving issues, as well as monitoring performance and configuring software parameters. The WMS Application Specialist works closely with the on-site support specialist (superuser) and other service providers.