This is a leadership role reporting to the Head of Operation for APAC. The role is to provide support
for APAC countries with the following:
- Oversee & support all APAC countries activities associated with the program to ensure the
- program achieves its goals.
- Oversee & support all APAC countries & manage warehouse setup project for turn up,
- expansion, etc.
- Oversees & support all APAC countries with the planning, executing and tracking of
- programs.
- Overseas Regional governance of standards, templates and processes so as to adopt in all
- APAC countries.
- Drive Continuous improvement & overseas any operation risks in APAC countries.
- Customer satisfaction, meeting SLAs and account objectives.
Specific Accountabilities:
- Responsible for APAC countries operations meeting SLA performance across region with
- timely reporting to all stakeholders.
- Responsible for project setup success with structure reporting to all stakeholders.
- Responsible for establishing and maintaining positive customer relationship within region.
- Responsible for maintaining the Quality standard within the operation.
- Maintain an overview of the regional account status and report as required.
- Partner with all pertinent internal country organizations, divisions, and Business Units to
- ensure aligned business development, and consistent service and growth.
- Support internal and external contract negotiations where necessary.
- Bring in continuous improvement initiatives. Do things different & challenge the status quo.
- Deployment of best practices across sites including CIP
- Setup & run escalations, internal & external communication procedures on all levels.
- Support Global Business Development in new business opportunities.
- Conduct external business review meetings covering e.g. service performance, business
- trends, opportunities.
- Ensure compliance to internal and external processes.
- Be responsible for establishing and continuing leadership of a functional regional and local
- account management team.
- Close engagement with Global team on the program.
- Ability to understand IT WMS Solution to support the operation.
- Ability to understand material flow, work area, warehouse solution, etc including business
- growth where necessary.
- Supporting HSSE & promote and instill safety standard & culture within the country’s
- operation.
Skills Required:
- Ability to build and drive high performance teams through empowerment and accountability
- supported by clear communication & visibility.
- Translating objectives into clear plans for execution with commitment and governance.
- Ability to engage with frontline with internal & external stakeholders.
- Excellent Project Management and Business Process modelling skills.
- Excellent interpersonal competencies; customer centric approach and cultural sensitivity.
- Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet
- deadlines.
- Must be self-starter with positive attitude to overcome problems effectively and able to work under
- own initiative with minimal supervision.
- Excellent organisation, coaching skills and demonstrate leadership with countries stakeholders.
- Good command in spoken and written English; other Asian language(s) is beneficial.
- Able to travel overseas on for operations, project needs, etc (15%).
- Strong analytical skills with good commercial and technical understanding of CL.
- Possess strong persuasive skills when presenting the proposed solution(s) to internal & external
- stakeholders.
- Fundamentally leading / supporting operation workstreams, steps and deliverables as defined in
- detail within program.
- Develop and ensure the conduct of systematic Operation Health Checks across targeted operation
- within APAC to facilitate recommendations to change management.
- Review existing operation where required and provided practical recommendations to improve.
- Identify suitable target areas and support the operation project with in-depth analysis of the
- following areas:
→ People (Primary)
→ System (Primary)
→ Process (Primary)
Experience and Qualifications:
- Solid and proven operational experience in CL: 10+ years.
- Documented successful leadership experience.
- Bachelor's degree in logistics and supply chain, or a related field
Why DB Schenker?
- Competitive salary package
- Opportunities for career growth and development, both locally & internationally
- Supportive and collaborative team environment
- Access to company-wide training programs and initiatives
What’s Next?
Interested in this unique job opportunity? Submit your application today!
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.