2.1 Receive and act on instruction from customer on receiving/delivery schedule. 2.2 To verify the goods received tallies with Packing List once warehouse operations had checked the goods. 2.3 To request PO/Invoice/Packing List ad and when required and to generate the documents. 2.4 Understand and communicate to relevant people on any special request/requirement made by customer. 2.5 To update and resolve issues that warehouse operations may not be able to comply to the requirement or meet deadline. 2.6 To provide any report or status update that requested by customer. 2.7 To update WMS for every transaction such as receiving, delivery and transfer location. 2.8 On monthly or when needed, to issue inventory and movement reports from WMS. 2.9 Regular checking, following up on emails correspondence with customers and other related parties. 2.10 To update daily report on movements into MS Office software. 2.11 To update monthly KPI report on time. 2.12 To generate invoice to customer base on inventory report. 2.13 To perform cost update into system and provide provision cost where necessary. 2.14 To complete and verified all job files for the month within the month end closing. 2.15 To ensure all files are sorted & filed, reports and files records with relevant details are kept properly. 2.16 To communicate any incoming/outing plan to warehouse operations staff and to solve any problem that may arise. Operation Manager HR/Form035 Rev No: 0 Issued Date: 01.05.2018 Page 1 of 1 2.17 To discuss and report any problem that operations cannot meet customer’s requirement. 2.18 To follow up with relevant staff on job in progress to ensure customers are updated accordingly. 2.19 To provide timely info/data to Billing Section for the purpose to raise the invoice to customer on time.
3.1 Minimum pass SPM examination. 3.2 Minimum 2 years of working experience in a 3PL Company as Customer Service. 3.3 Added advantage: Experience / knowledge in import / export procedure and experience in a warehouse environment. 3.4 Commitment for Quality. 3.5 Effective Meeting Skills. 3.6 Customer & Service Orientation. 3.7 Information & Communication behavior. 3.8 Teambuilding and cooperation. 3.9 Interpersonal Skill.
Benefity:
Professional Development
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Total Rewards Package
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Employee Insurance Benefits
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).