* Ensure proper handling of AOG shipments from pick up to deliver and continuous information flow between shipper, consignee, customer and Schenker network. * Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within Schenker network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department. * Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed. * Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time delivers. This includes daily communication with parties such as co-workers, vendors, suppliers, customers, airlines, subcontractors, third parties, and nationally & internationally based shippers. * Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service. * Ensure information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web-based application. * Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times. * Ensure all documentation guidelines are met by the local branches according to the TSA regulations. * Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, ad account servicing for key accounts based on customer contracts and SOP’s. * AOG Desk Coordinator is working on a rotational 24/7 shift. This shift included on site morning, afternoon, night and weekend primary and second shift. * Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):This is an intermediate level position. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-5 years of experience. Bi-lingual preferred. Must be able to create and maintain filing systems, both electronically and manually. Must be able to prioritize heavy workloads and maintain strong sense of urgency.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.