Twoje zadania
Join Our Dynamic Team: Import & Export Linehaul Team Leader at DB Schenker!
Are you a seasoned logistics professional with a passion for leading high-performing teams? Look no further! We're seeking a Linehaul Team Leader to take charge of our bustling Import and Export freight department within our land division.
Location: Nuneaton, UK
Hours: 9:00 to 17:30
Salary: £30,000 to £33,000
What will you be doing?
- Introduce metrics for evaluating team performance and service quality to drive continuous improvement.
- Ensure efficient response to customer issues and complaints, fostering satisfaction and loyalty.
- Collaborate closely with departments, hauliers, and partners to ensure seamless operations.
- Utilize in-house systems for shipping documentation and prepare customer activity reports.
- Manage a team of Customer Service Operators, overseeing job costing and month-end reporting.
- Reporting of KPIs into X -site meetings.
- Monitor and action generic email boxes.
- Managing the planning of export linehaul trailers to IE and EU.
- Managing the data transfer of inbound trailers from IE and EU.
- Working with and monitoring terminal inventories daily.
Wymagania
About you
- Previous supervisory experience.
- A passion for service excellence and commitment to meeting customer needs.
- High levels of energy, sound judgment, and determination to achieve with a sense of urgency.
- Excellent communicator with strong relationship management skills.
- Effective problem solver, capable of resolving conflicts and taking ownership.
- Attention to detail in managing processes and documentation.
- Ability to mentor and develop team members.
- Full training and continuous professional development to ensure compliance with regulatory requirements.
- Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
- Explore various career paths and take advantage of development opportunities within our organisation.
Nasza oferta
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.