Responsibilities
- Responsible for the delivering 1st level support to the respective countries.
- Ensures appropriate reporting and notifications to regional key stakeholders and countries CIOs.
- Ensures that key performance indicators (KPI) are measured and reported.
- Manages the regional harmonization of support processes, tools and methods following the central GOIS and global ITSD strategy.
- Establish measurable individual and team objectives that are aligned with the GOIS and global ITSD strategy and drive high customer satisfaction.
- Drives/supports initiatives to increase 1st level resolution ratio for all services, avoiding tickets and drive self-service measures.
- Drives and implements continuous improvement, to optimize ITSD operation model and improve KPIs.
- Manages all services, employees, and costs within his/her unit; provides effective leadership and management to staff which promotes high performance standards both individually and as a team.
- Sets-up and conducts resource planning, allocation of resources for projects and/or services, prioritization of tasks, as well as budget. planning, controlling and activities to keep the team budget.
Qualifications
- Bachelor’s degree in related technical/business areas or equivalent work experience.
- Typically requires at least 5-7 years of relevant technical and business experience in IT Service Support or IT Service Management. Good knowledge of ITIL.
- Preferred 5+ years leadership experience in managing regional cross-functional teams.
- High flexibility and willingness to travel.
- Fluent in English language skills.
- Cultural awareness.
- Negotiation, decision-making and leadership skills.
- Experience in problem management
Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Join us and discover what matters to you:
Attractive Compensation Package:
Annual performance-based bonus
Meal tickets, Cultural vouchers
Rewards & Recognition Program, Referral and Relocation bonuses
Christmas and Easter bonuses
Recognition of colleague improvement ideas (Ideas4SGBS)
Health & Well-being:
Hybrid or remote work options (location-dependent)
Private medical subscription with family discounts (children, spouse/ life partner)
4 short days per year (Leave Office Very Early)
Birthday day off
Extra vacation days based on seniority
Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
Volunteering opportunities within the organization
Personal & Professional Development:
Mentoring program with access to Schenker Worldwide network
E-Learning platform for continuous learning
Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.