Responsibilities:
- Address front line claims issues with customers and suppliers.
- Obtain, ascertain, provide and/ or exchange of information and/ or documents relating to the claim in utmost good faith.
- Take preventive measures as far as practicable to mitigate losses and risk exposures.
- Communicate with claimants and/ or third parties on the Conveyor’s behalf.
- Liaise externally with relevant DB Schenker stakeholders, to; reduce financial exposures and maintain an efficient claims handling process.
- Provide reporting and feedback to all stakeholders on cargo loss and damage exposure.
- Maintain consistent financial data on all FF &TP claims factors and provide guidance on appropriate P&L reserves.
- Adhere to all DB Schenker Risk Management on Cargo Loss and Damage.
- Effectively manage the requirements of “Claims” through building strong relationships with customers and external stakeholders.
- Consciously maintain a customer focus mindset all throughout “Claims” activities.
- Actively contribute to continuous improvement of Legal Department which focuses on the efficiency of addressing Claims in a manner aligned with the SOP.
- Handle and execute Healthcare/Pharma shipments (documentation) as per organizational guidelines, customer requirements and GDP Principles.
- Contributes improvement ideas.
- Participate actively on all required team meetings.
- Performs other duties as assigned by direct superiors and managers.
- Compliance with the work procedures & data privacy
Qualifications:
- Previous experience in 3PL customer relationship
- Previous experience in Claims and or Supply Chain/ Freight Forwarding industry.
- Advanced computer literacy
- An ability to undertake contentious dialogue with customers and suppliers whilst maintaining a customer focused outlook.
- Strong commercial acumen (an ability to weight risk and reward).
- Effective written communication skills.
- Efficient & effective data management skills.
- Good Interpersonal skills.
- An ability to work and manage issues independently.
- Eager to learn and develop.
Benefits:
Professional Development
We're strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Life Insurance
We offer financial protection or assistance in dealing with adverse circumstances or surviving dependents in the event of the insured's death.
Medical Coverage
We offer great HMO benefits with dental coverage to help the employee on difficult times of sickness and emergency.
Medicine Reimbursement
We offer an annual reimbursement for medicine and optical needs.
Transportation Allowance
We offer monthly transportation cash assistance.
Uniform & Clothing Allowance
We offer a non-taxable monthly cash assistance for the employee's basic needs such as clothing.
Laundry Allowance
We offer a non-taxable monthly laundry cash assistance.
Rice Allowance
We offer monthly rice allowance
Accident Insurance
We offer financial protection to an employee who suffered work related injury.
Vacation Leave
We offer paid Vacation Leave
Sick Leave
We offer paid Sick Leave
Emergency Leave
We offer paid Emergency Leave of 3 days based on acceptable exigencies.
Birthday Leave
We offer paid Birthday Leave to be availed on the employees'birth month.
Bereavement Leave
We offer paid Bereavement Leave of 3 days for the death an immediate family member.
Birthday Gift
We offer Birthday Gift for employees to be given during their birth month.
Maternity Benefit for Female Employees
We offer reimbursement of hospital bills with maximum amount of Php20,000 for normal delivery and Php30,000 for miscarriage and legal abortion provided that medical procedures are performed.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Philippines.