Responsibilities:

Achieves individual and team objectives set by SLA and KPI;
Manages and prioritizes the pipeline;
Documents and files results;
Coordinates onboarding, refresher, and skill-up trainings;
Assesses and addresses skill and knowledge gaps;
Contributes to knowledge and best practice sharing;
Investigates and resolves escalations and process challenges;
Serves as the first point of contact for complex user issues;
Builds and maintains relationships with internal and external stakeholders;
Supervises activities of direct reports or project personnel;
Conducts year-end performance evaluations (if applicable);
Prepares and distributes operational reports as needed;
Represents the team and processes to other stakeholders;
Coordinates and administers regional, cluster, and SSC Ocean reports;
Compiles reports and dashboards from various systems;
Engages with clusters/countries to improve performance;
Evaluates data quality and provides feedback;
Monitors and reports tool usage;
Participates in monthly/quarterly status calls;
Identifies gaps and suggests solutions;
Escalates conflicts and issues to RHO;
Ensures proper distribution of reports;
Validates and checks data;
Trains new users on tool usage and mapping processes.

Qualifications:

5-7 years of logistics experience, including at least one year in a supervisory or management role;
Experience in Reporting or Business Information Management;
Excellent understanding of global freight forwarding processes and operational environments;
Bachelor's degree in related technical/business areas or equivalent work experience;
Result-oriented, self-motivated, flexible, and resilient;
Strong analytical and problem-solving skills;
High attention to detail and accuracy;
Excellent written and verbal communication skills;
Good people management skills;
Strong interpersonal skills and customer-centric attitude;
Ability to deal with cultural diversity;
Advanced experience with MS Office (Excel, Word, Outlook) and data modeling tools (Excel, Power Query);
Experience with Power BI, SBI, and Microsoft apps (SharePoint, Teams);
Proficient in spoken and written English (academic qualification preferred);
Strong focus on details, figures, and statistics;
Willingness to travel overseas for training and review meetings;
Ability to manage high workloads, prioritize tasks, and maintain accuracy.

Your aspirations are our priority.

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus

• Meal tickets, Cultural vouchers

• Rewards & Recognition Program, Referral and Relocation bonuses

• Christmas and Easter bonuses

• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)

• Private medical subscription with family discounts (children, spouse/ life partner)

• 4 short days per year (Leave Office Very Early)

• Birthday day off

• Extra vacation days based on seniority

• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network

• E-Learning platform for continuous learning

• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

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