Senior Customer Service Representative

Job Overview

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

What will you enjoy doing (duties/tasks)

* Provide exceptional customer service to the vendors, manufacturers, global hub staff and customer using the following system tools: HP Open View, Web portal ASN upload, and Inview

* Create and handle service calls, change orders, and work orders

* Assign all service calls, change orders and work orders to the proper parties for handling

* Communicate status updates via email communication

* Follow prescribed work instructions outlining all hub processes

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

What you need to succeed (Qualifications, experience, skills, attributes)

* This is a senior level position. Proficient with Windows OS, Word, and Excel.

* Excellent interpersonal, communication, and critical thinking skills required.

* High school diploma or equivalent required.

* Generally prefer 3-6 years customer service experience.

* Transportation/logistics/warehouse experience preferred.

* Adaptability in a fast paced environment a must.

Why You will Love DB Schenker

Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.

* Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days

* Full Health Insurance on day one (medical, dental, vision, prescription drugs)

* Career Advancement. We are strong believers in continual training and development for our people. Your success is our success

* Your Safety is important to us, so we will provide protective gear

* Health Advocacy support for you and your family

* Company Paid life insurance

* Company paid Short-Term and Long-Term Disability

* 401(k) option

How to Get Started

You can begin by applying above or visit us at https://dbschenker.com/global/careers

Stay Connected With Us

Twitter: @DBSchenkerUSA

LinkedIn: https://www.linkedin.com/company/dbschenker/&;nbsp;

Facebook: @DBSchenkerAmericas

Visit our Blog: https://www.nowthatslogistics.com

DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental
The option for separate dental coverage to cover preventative major and basic dental services.

401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit
We offer direct deposit to all employees.

Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.