People Services Specialist with German and English

Responsibilities:

• Receive incident tickets related to SAP SuccessFactors Employee Central and Time and Attendance through Service Now ticketing system.
• Prioritize incidents based on severity and impact.
• Resolve user issues and inquiries like: 
• Verify employee user credentials, reset password, if necessary, check system permissions.
• Guide the employee through the self-service process, validate data, and initiate approval workflow.
• Explain time recording rules, troubleshoot time entry issues, and correct errors.
• Investigate discrepancies, identify the root cause, and correct working time data, absence approval issues or others T&A related topics.
• Guide managers through approval processes, explain approval rules, and resolve approval bottlenecks.
• Escalate complex issues to higher-level support when necessary.
• Ensure data accuracy and integrity within the system.
• Monitor system performance and identify potential issues.
• Contribute to system enhancements and process improvements.
• Contribute to the development of system knowledge and FAQs.
• Collaborate & communicate with diverse stakeholders like managers, employees, P&O teams.

Qualifications:

• At least 2 years’ experience in the field of Human Resources 
• Studies in economics / business administration / psychology / HR administration / business or comparable.
• Experienced in working with SAP SuccessFactors tool and HR processes is considered as plus.
• Strong problem-solving skills, critical thinking, continuous improvement mindset and self-initiative.
• Proven ability to work cross-functionally and collaborate with different stakeholders.
• Excellent organizational skills with an ability to prioritize. 
• High level of attention to detail.
• Independent, proactive, responsive, and reliable way of working with a hands-on mentality.
• Fluent in German and very good English.
• Prioritization skills.

Your aspirations are our priority.

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package

Annual performance-based bonus

Meal tickets, Cultural vouchers

Rewards & Recognition Program, Referral and Relocation bonuses

Christmas and Easter bonuses

Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

Hybrid or remote work options (location-dependent)

Private medical subscription with family discounts (children, spouse/ life partner)

4 short days per year (Leave Office Very Early)

Birthday day off

Extra vacation days based on seniority

Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

Volunteering opportunities within the organization

Personal & Professional Development:

Mentoring program with access to Schenker Worldwide network

E-Learning platform for continuous learning

Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.