Customer Service Specialist -Perishables

Customer Service Specialist – Perishables

Location: Glasgow

Monday -Friday: 9-17:30 

Salary: £30k-£32k depending on experience

Are you passionate about providing exceptional customer service and have experience in the airfreight industry? We are seeking a Customer Service Specialist - Perishables to deliver efficient and proactive export services to our customers, overseas partners, and service providers. If you're ready to make an impact in a dynamic and fast-paced environment, we’d love to hear from you!

What will you be doing?

• Monitoring and actioning generic email boxes, responding promptly to all inquiries.
• Creating build sheets and providing detailed instructions for handling sheds.
• Organising the call-off of fish for next-day dispatch.
• Using TANGO to produce shipping documentation, including Air Waybills (AWB).
• Preparing export entries in compliance with UK HMRC regulations.
• Managing customer bookings via Google Docs and coordinating with carriers to organise schedules.
• Controlling costs, invoicing files, and managing bookings effectively.
• Investigating and resolving queries or complaints from customers and suppliers, ensuring timely and professional responses.
• Supporting sales and customer service management teams during customer visits.
• Ensuring timely and accurate customer invoicing and rating of all files with clear instructions for the night team.

About You:

• Previous experience in the airfreight industry.
• Exceptional customer service skills with a commitment to excellence.
• Strong written and verbal communication abilities.
• Excellent organisational skills and the ability to manage high workloads 
• A proactive and positive attitude, with a passion for delivering outstanding service.

What we Offer

• Full training and continuous professional development
• Pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and development opportunities

Next Steps

Apply now by following the provided links and attaching your CV. 

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.