Supervisor - Customer Services
- Localização
- Chengdu Shi, Sichuan, China
- Nível de carreira
- Profissionais
- Tipo de emprego, Tipo de trabalho
- Full time
- Data de publicação, ID-Nr.
- , 335170
As suas tarefas
* Enhance Customer Service understanding and knowledge of products and services in order to encourage customer buy-in and sell these services during customer interactions.
* Prioritize and delegate work tasks for customer service with focus on customer needs and performance targets.
* Cooperate with Hub and physical handling agents to ensure cargo departure smoothly and timely.
* Coach and appraise customer service on their daily tasks with emphasis on processes and systems, and achievement of individual and departmental performance targets.
* Identify staff advantages /disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned.
* Lead, motivate and supervise customer service agents to ensure their performance is aligned to stipulated standards.
Requisitos
* 3-5 years of experience in a related capacity
* 3-5 years' experience in leading（Especially with a strong background and working experience in coaching, training, counseling, team motivations）customer service teams in a similar sized company.
* Experience in quality management system such as ISO and COPC-2000 (preferable)
* Well-known the whole operation process.
* Good command of written and oral English.
* Analytical and organizational skills.
* Negotiation and interpersonal skills
* Project Management skills
* Facilitation and training skills.
* People Management skills
* Coach skill
* Software skills.
Vantagens
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
A nossa oferta
Assist the department manager in leading and managing a team of Export customer service and operation team to ensure high quality service in line with company policy and operation standards.