Application Support Specialist L1
- Lokalizacja
- Gurgaon, Haryana, Indie
- Career Level
- Specjalisci
- Rodzaj zatrudnienia, Typ pracy
- Full time
- Data publikacji, nr ID
- , 347824
Twoje zadania
Job Location: Gurgaon
n Maintains application support processes, and checks that all requests for support are dealt with
according to agreed procedures
n Prioritizes, diagnoses and resolve incidents using ITSM tool.
n Investigates causes of incidents and seeks resolution.
n Facilitates recovery, following resolution of incidents.
n Documents and closes resolved incidents/service requests according to agreed procedures.
n Initiates and monitors actions to investigate and resolve problems in systems, processes, and
services
n Assists with the implementation of agreed remedies and preventative measures.
n Carries out agreed applications maintenance tasks.
n "Go Live" support after introduction of new solutions.
n Ensure proper communication to vendor Management.
n Shift-based support model are required.
Wymagania
B.tech/M.tech/BCA/MCA
Nasza oferta
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.