- Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.
- Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints.
- Focuses on the customer/ client by asking questions, listening and determining solutions to problems.
- Ability to meet deadlines with accuarcy and thoroughness, work in a fast-paced, results-oriented environment
- Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially the past due ones
- Leading conference calls to collaborate with stake holders to resolve issues on the account/s.
- Maintains tracking of important documents / reports
- Developing and maintaining a solid working knowledge of the logistics industry and of all products, services and processes performed by the team
- Contributing to continuous improvement initiatives to optimize service quality
- Participate actively on all required team meetings
- Performs other duties as assigned by direct superiors and managers
- Compliance with the work procedures & data privacy
- Discussing credit risk management to an acceptable quality in terms of established credit guidelines.
- Degree in the field of accounting, finance and economics
- Minimum 2 years of relevant experience
- Previous experience in working with ERP, preferably SAP FI module
- Very good accounting background
- Previous working experience preferably in large/global organizations
- Enthusiasm and commitment to delivering quality results to tight deadlines
- Self-motivation, quick learning and creative thinking
- Knowledgeable in LSS is plus
- Intermediate knowledge of accounting,
- Good technical knowledge of MS office,
- Effective analytical and problem-solving skills,
- Detail oriented,
- Good English and Thai language skills,
- Excellent interpersonal and communication skills.
Beneficios:
Professional Development
We're strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Mobile/Communication Allowance
We offer a monthly allowance for business-related communication needs through reimbursement.
Medicine Reimbursement
We offer an annual reimbursement for medicine and optical needs.
Transportation Allowance
We offer monthly transportation cash assistance.
Uniform & Clothing Allowance
We offer a non-taxable monthly cash assistance for the employee's basic needs such as clothing.
Laundry Allowance
We offer a non-taxable monthly laundry cash assistance.
Rice Allowance
We offer monthly rice allowance
Vacation Leave
We offer paid Vacation Leave
Sick Leave
We offer paid Sick Leave
Emergency Leave
We offer paid Emergency Leave of 3 days based on acceptable exigencies.
Birthday Leave
We offer paid Birthday Leave to be availed on the employees'birth month.
Bereavement Leave
We offer paid Bereavement Leave of 3 days for the death an immediate family member.
Birthday Gift
We offer Birthday Gift for employees to be given during their birth month.
Christmas Gift Certificate
We offer Gift check to be given every December.
Maternity Benefit for Female Employees
We offer reimbursement of hospital bills with maximum amount of Php20,000 for normal delivery and Php30,000 for miscarriage and legal abortion provided that medical procedures are performed.