Your tasks
* Work closely with operations and other teams within the project to meet customers' requirement and solve daily operational issue.
* To keep day-to-day correspondence and communicate between customer ,oversea offices and shipper/consignee. Provides information and documentation to others timely.
* Timely respond to customer's queries or request on daily operation.
* Coordinate with related team for booking space and picking up cargo.
* Check on customs clearance documentation, monitor the clearance status Confirm with booking agent for detailed flight information, such as first flight and second lighted and ETA.
* Relay brand-new government relevant policies and customs regulations to customer.
* Verified sales quotation in company system when book the shipments.
* Ensure the accuracy of system transactions and documents creation.
* Offer pre-alert to related parties
* Issue invoice for local charges overseas timely and accurately.
* Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
* Liaise with domestic and overseas colleagues and local clients to ensure a smooth air freight shipment handling.
* Provide reports and statistic according to customers' requirements.
* Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
* Perform any special duties / projects as assigned by the management.
Requirements
- At lease 3+ years' experience with forwarding company, trading company or relevant business industry.
- Well-known the whole operation process.
- Good air freight knowledge and background
- College degree or above.
- Excellent typing skill
- Computer literate, familiar with software usage of Office Word, Excel, Outlook, PowerPoint.
- Good command of written and oral English.
Benefits
Professional Development, Work-life Balance, Working Internationally