Responsibilities:
- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators);
- Ensures data entry and maintenance in TMS (transport management tool);
- Sends bill of lading (B/L) transfer to the carrier;
- Corrects, changes the B/L approval with the customer, carrier and bank;
- Monitors vessel departure and updates TMS;
- Sets events and document uploads;
- First point of escalation for branches and/or customers;
- Responds to the team member’s requests regarding TMS issues;
- Distributes tasks and ensures guidance of processing specific tasks to Junior FTEs;
- Monitors the quality of Junior FTEs tasks;
- Translates SOPs in clear DTPs;
- Implementation of new business or processes and handover to Junior FTEs when the business implementation is secure;
- Best practice sharing with Quality Manager and Operations Manager;
- Gather requirements for automation, testing, and implement new solutions;
- Exports pre-alerts and credit notes to network partners;
- Attends strategic discussions for business scope increase;
- Participates in periodic calls with customers: Operational calls / Service review meetings.
Qualifications:
- Bachelor degree required;
- Minimum one year Logistics experience with focus on ocean freight. Experienced with forwarding specific processes;
- Experienced in MS Office (Excel, Word, Outlook etc.);
- Ability to work effectively in a customer driven environment, both individually and as a team player;
- Self-motivated, enthusiastic, meticulous and result-oriented;
- Fluent spoken and written English (academic qualification preferred);
- Good interpersonal skills (communication, people understanding, patience, stress resistance);
- Attention to details;
- Ensures a great collaboration between our internal parties (origin/destination offices).
Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Join us and discover what matters to you:
Attractive Compensation Package:
• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)
Health & Well-being:
• Hybrid or remote work options (location-dependent)
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization
Personal & Professional Development:
• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.