Application Support Specialist

• Maintain application support processes, and check that all requests for support are dealt with accordance to agreed procedures
• Prioritize and diagnose incidents according to agreed procedures
• Investigate causes of incidents and seek resolution
• Escalate unresolved incidents
• Document and close resolved incidents according to agreed procedures
• Determine problem fixes/remedies
• Assist with the implementation of agreed remedies and preventative measures
• "Go Live" support after introduction of new solutions/projects
• Support the processing of service requests and incidents
• Configuration of software parameters to meet business requirements by using the existing data
• Application monitoring by using agreed performance monitoring tools, ensuring that application performs in an expected manner and scope

• 2+ years of the Second Line IT Support
• ITIL principles knowledge and basic service management procedures
• Basic SQL, XML, Web Service, MS Excel knowledge
• Good communication skills in written and oral English, excellent consulting, negotiation, interpersonal skills, great attention to details
• Strong troubleshooting and problem-solving skills, capability of reading application log files
• Able to work under pressure and within time constraints
• Ready to work full time from Monday to Sunday within regular hours (8:00-18:00)

Good to have:

• ITIL Foundation certificate
• Experience in working in global environment
• Experience in working with business customers
• Experience in working with ITSM tools (ServiceNow)
• Experience in working with Confluence / JIRA

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Medical healthcare package
Private medical healthcare offers various packages for you and your family.

Sport Card
Sport card gives you free access or discounts to many sport objects.

Life insurance
Life insurance for you and your family members.

Holiday Bonus
If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)
PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus
Depending on company results we offer you annual bonus.

Language Courses
We offer you a possibility to improve your language skills.

As part of our Technology Solution Centre in Warsaw, you will assume full responsibility for all activities of Application Support Specialist within Application Support 24/7 managed service team. You will collaborate closely with other team members located in different countries to support internal users globally.

You will be responsible of resolving tickets raised by the users of supported applications in accordance with the SOPs and within the agreed SLA. You will troubleshoot, provide suitable workaround if solution nor available and participate in the root cause analysis. We offer flexible work mode for candidates from outside of Warsaw.

DB Schenker is acting as an Employment Agency in relation to this vacancy.