Customer Service Operative

What will you do? 

• Act as first point of contact
• Administrative handling of the order process for incoming and outgoing goods 
• Proactively thinking along with the customer, ensuring adequate and customer-oriented handling of complaints and solving any problems as quickly and effectively as possible 
• Independently carrying out and checking various administrative tasks 
• Checking and ensuring follow-up of customs documents, invoices, etc.
• You ensure that your customer is and remains satisfied with the service provided

What do we require? 

• Relevant logistics professional knowledge obtained through training and/or experience within logistics  
• You are proficient with the Microsoft Office package
• You have a good command of the English and Chinese (Mandarin) languages, both verbally and in writing
• Skills that are important for this position: customer-oriented, communicative, solution-oriented, proactive, stress-resistant and flexible in tasks and hours

What do we offer? 

• Competitive salary 
• 27.5 holiday days 
• Growth opportunities & room for personal development
• Fixed travel allowance
• Environmentally friendly bicycle plan
• Advantageous pension scheme 
• Annual profit sharing

A pre-employment screening is part of this procedure.

Do you not recognise yourself in all the above requirements, but are you interested and motivated? Then do not hesitate and apply immediately! We will then look at the possibilities together.

Do you have experience in logistics, do you know how to get things done and are you a customer loyalist who ensures quality and optimal customer experience? Then apply immediately for this vacancy of Customer Service Specialist! For the Customer Service department in Tilburg, we are looking for a flexible and experienced Customer Service colleague to strengthen our team for 40 hours per week. Together with your colleagues, you will be the first point of contact for our customers and their questions. You are a specialist for your customer group and will take care of the following tasks.