National Account Manager - Air Freight Forwarding

Position Description Summary:
Responsible for managing the domestic business relationships for the GE account within the existing KAMO structure. Ensure excellent customer service, operational efficiencies and communications are maintained to achieve revenue and profit goals.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.  It is not an exhaustive list of all expectations.):

•        Manage domestic account relationships for the GE account to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance and development of the account

•        Partner with other sales professionals within the existing KAMO account structure to orchestrate an account sales strategy

•        Primary point of liaison with customer on all domestic business related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance and new business development

•        Maintain overview of the account status at all times and report as required using agreed tools

•        Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth

•        Internal communication to key BAX, Schenker and KAMO management to ensure clarity and alignment of all resources and infrastructure to support BAX sales and profit goals and customer operating requirements

•        Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders

•        Participate in Quarterly Business Reviews with the customer and regional and country operations and staff leaders

•        Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements

•        Achieve annual sales and profit goals for the domestic business with GE

•        Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services

•        Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the BAX organization, i.e. Customs Brokerage, Ocean, Logistics, IT

•        Other duties and projects as assigned

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Knowledge and Skills: (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):

This is a sales management position. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Generally prefer 5-7 years of related sales or management experience. Bachelor’s degree or equivalent required Comprehensive knowledge and understanding of regional (e.g. U.S. domestic) and international multi-model cargo operations required. Must demonstrate working knowledge of accounting, logistics, pricing, and informational technology. 

Line of Reporting: Functional (day-to-day) reporting is to the Global Account Manager of GE; disciplinary reporting is to VP, Global Sales.