Import - Agents Buy Permit
-Load buy permit into WFS
-Create shipment in the system from start to end
-Fill invoice preparation for billing
-Fill in shipment details in WFS
Retrieve invoices and send to forwarder/consignee
Import - Shipment Creation
-Retrieve shipment from SWORD in the system
-Ensure data in the system tallies with HAWB/Invoice
-Enter billing charges
-Enter details into WFS
-Trigger Printing of Documents
-Inform counterpart once done
Import - Transshipment
-Retrieve shipment from SWORD in the system or shipment creation
-Ensure the system information tallies with HAWB/Invoice
-Inform counterpart once done
Import - Agent Clearance
-Shipment creation and Track and Trace event update in the system
-Indicate required information on HAWB
-Print, Upload and Send documents for permit declaration
-Request for payment approval
-Preparation of Agent Clearance list
Export - Execution of HAWBs
-Enter booking number into the system and check if shipper/consignee addresses and dimensions are correct
-Enter accounting, handling and additional information if required.
Export - Ensure Accurate Execution of Shipping Instruction
-Check if rates in the system tally with rates in Shipping Instruction and amend if necessary.
Export - Event Task
-Update milestones/events of each shipment based on available sources and ensure that SLA is respected.
-Manage relationship with stakeholders through regular engagement and handling of day-to-day transactions.
-Train new members and conduct process refresher/alignment training.
Admin Role
- Monitors emails & request and distributed to the team members.
- Audits the work of the team and ensure that each work is processed timely and accurately.
- Responsible for creating/updating standard process manuals (DTP)
- Prepare and present analyses of reports and review of documentations
- Conduct and/or participate in Performance Review meetings
- Handle escalations or operational issues using relevant data
- Train new members and conduct process refresher/alignment training.
- Drives process improvement initiatives through process standardization and best practice sharing
- Manage relationship with stakeholders through regular engagement and handling of day-to-day transactions.
- Supports Leads for administrative functions, Reporting, Group Coordination, Improvement Initiatives, and Projects that are needed to accomplish team’s targets and objectives.
- High Analytical skills with high attention to detail
- Good planning skills and high focus on task execution
- High coordination skills and task/process oriented
- Makes clear and effective oral presentations to individuals and groups
- Provide effective communication with all organizational levels to keep lines of communication open to minimize conflict
- Must be a graduate of a bachelor’s degree in any Business Field
- Has Background in the Freight Forwarding Industry. Knows Air Operations is a plus.
- Communicates effectively (verbal and written)
- High attention to detail
- Team Player
- Can prioritize and manage multiple tasks
- Good coordination skills and task/process oriented
- Flexible and ability to work with minimal supervision
-Confident in Speaking with Foreign Counterparts.
- Engages the team and others in the organization
- Contributes to Process Improvement
- Has experience in a Shared Service of the same industry
- Understands Logistic and Freight Forwarding terms and is familiar with Shipping Documents.