Customer Service Controller Air Imports
- Location
-
Kempton Park, Gauteng Province, South Africa
- Career Level
- Graduates | Professionals | Academic Professionals
- Employment Type, Work Type
- Full Time
- Publishing Date, ID-Nr.
- , 573052
- Coordinate and control Air freight shipments from collection to final delivery ensuring all shipments are processed and controlled in accordance internal and external requirements including Customs, attending to plant inspector, Port Health and State Vet releases.
- Maintain full accountability for service delivery in accordance with customer requirements with expected delivery date required versus flight bookings available.
- Arrange forwarding as per client shipping instruction, and liaise with foreign offices to expedite shipments in accordance with agreed SOP’s.
- Ensure that all shipments are continuously monitored until final delivery or hand-over.
- Monitor shipments for registration status from central team, and arrange Customs clearing instructions from client where required.
- Monitor shipment status and review shipments that are Customs cleared in order to prepare for retrieval of cargo from the assigned carrier and prepare for delivery to client.
- Invoicing - Ensure that the correct cost and income accruals are raised on the shipment file and that an Income/Cost reconciliation sheet is prepared in time for the customer invoice to be generated by Central teams.
- Optimise freight processes, performance and data quality through the updating of the Event Control on Procars and ensure a high level of adherence to procedures and assist with the implementation of any improvements as and when required.
- Proactively interact with clients and Schenker global network and provide visible support and information in response to enquiries and queries pertaining to shipment movement, customs queries, updating and submission of client tracking and status reports and KPI’s whilst ensuring complete and timeous close out hereof.
- Ensure that all activities in the area of responsibility are compliant with company specific regulations.
- Facilitate a seamless and smooth service delivery by assisting clients with any technical matters and documentary requirements related to Air Imports.
- NCFF (NQF 3/4), FIATA diploma advantageous.
- Comprehensive knowledge of the forwarding and clearing industry, Incoterms and regulatory requirements both local and international.
- 5 years’ experience in Air freight forwarding services.
Benefits:
Connect to the Office (Remote working)
Maybe you’re traveling and working remotely or perhaps you’re working from home. Whatever the arrangement, we can offer you a flexible workstyle.
Flexible Working Culture
Depending on your role, you will be able to have flexible working hours, working from home.
Company Events
Let’s have some fun. One of the things that makes our culture special is that we’re more than just work colleagues. Every year we organize company parties when we spend time together and have fun.
Volunteering & Social Responsibility
Make a difference. We run corporate social responsibility programs where you can volunteer your time. And if you have a humanitarian interest that we’re not already active in, we will help you initiate a program.
Compensation & Benefits
Attractive Compensation & benefits packages. There’s more to compensation than just pay. You’ll also enjoy benefits like paid time off for the holidays and vacations, bonuses, and awards for special achievements.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.