Import & Export Customer Service Specialist
- Location
- Nuneaton, Warwickshire, United Kingdom
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 329580
Your tasks
Join our team as an Import & Export Customer Service Specialist!
Location: Nuneaton, UK
Hours: 9:00 to 17:30
What will you be doing?
- Arrange collections from vendors.
- Utilize Tango - system for producing shipping documentation (MAWB, HAWB).
- Prepare export entries per UK HMRC regulations.
- Perform post-flight tasks.
- Handle job file invoicing & Control costs effectively.
- Investigate and respond to queries and complaints from customers and suppliers promptly.
- Ensure timely and accurate customer invoicing.
Requirements
About You
- Experience in Imports & Exports in Airfreight desirable.
- Proven ability to provide an efficient and proactive export service to all customers and service providers.
- Strong customer focus, ensuring high levels of customer satisfaction.
- Willingness to learn and adapt to new processes and systems.
- Effective communication with customers, colleagues, and service providers.
- Ability to manage multiple tasks efficiently, ensuring deadlines are met.
Even if you don't have experience in Airfreight, having experience in Ocean and/or Land freight for Imports and Exports will still be considered.
What we Offer
- Full training and continuous professional development to ensure compliance with regulatory requirements.
- Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
- Explore various career paths and take advantage of development opportunities within our organisation.
Next Steps
Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!
At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.
Benefits
Professional Development, Work-life Balance, Working Internationally