Head of SOM Tools (m/f/d)
- Location
- Essen, Nordrhein-Westfalen, Germany
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 298962
Your tasks
Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.
The Head of SOM Tools (m/f/d) is responsible for tools of overall Service and Operations Management within Global IT, comprising the ownership of the IT service and operations management tools, the service delivery and development of these tools, continuous improvement to maximize their value and strategic relevance in the organization, support process implementation and standardization as well as regular alignments with stakeholders in business, IT and external vendors and partners. The Head of SOM Tools (m/f/d) reports directly to the Head of Global Service and Operations Management within the Global Operations & Infrastructure Services (GOIS) department.
- Accountable for the governance and operation of SOM Tools as well as strategic roadmap for the IT service and operations management tools (especially ServiceNow) in alignment with Service & Operations Management
- Responsible for the smooth service delivery and development of the IT service and operations management tools (especially ServiceNow) in alignment with Service & Operations Management
- Leads the change and transformation within her/his unit and establishing of measurable individual and team objectives that are aligned with business and GOIS strategy and goals
- Ensures seamless alignment and cooperation with stakeholders in business and IT
- Steering and monitoring of vendors and external partners
- Drives standardization (implementation) and continuous improvement in SOM Tools to identify opportunities to maximize its value and relevance in the organization
- Works in an agile environment and is experienced in agile methods and leadership
- Manages all services, employees and costs within his/her unit; provides effective leader-ship and management to staff which promotes high performance standards both individually and as a team
- Sets-up and conducts resource planning, allocation of resources for projects and/or services, prioritization of tasks, as well as budget planning, controlling and activities to keep the team budget
Requirements
- Master's degree in related technical/business areas or equivalent work experience
- Typically requires at least 5-7 years of relevant technical and business experience in the area of IT Service Support or IT Service Management
- Practical Experience in Methods, Processes and Tools of an IT Support Organization
- Experience with ServiceNow ideally in different roles e.g. Platform Owner, Business Analyst, Technical Consultant
- Leadership experience in managing international cross-functional teams and experience in supervising and building relationships with people at a variety of levels
- High flexibility and willingness to travel internationally
- Fluent in English and German language skills
Benefits
Arbeitsklima, Attraktive Konditionen, Attraktive Vergütung, Betriebliches Gesundheitsmanagement, Erstes Netzwerk und Kontakte, Interessante Herausforderungen
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Contact
Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your call/email!
Schenker AG
Kruppstraße 4
45128 Essen
Germany
Phone: +49 201-8781-5525
recruitment.headoffice@dbschenker.com
* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.