Supervisor - Customer Services
- Location
- Chengdu Shi, Sichuan, China
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 335170
Your tasks
* Enhance Customer Service understanding and knowledge of products and services in order to encourage customer buy-in and sell these services during customer interactions.
* Prioritize and delegate work tasks for customer service with focus on customer needs and performance targets.
* Cooperate with Hub and physical handling agents to ensure cargo departure smoothly and timely.
* Coach and appraise customer service on their daily tasks with emphasis on processes and systems, and achievement of individual and departmental performance targets.
* Identify staff advantages /disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned.
* Lead, motivate and supervise customer service agents to ensure their performance is aligned to stipulated standards.
Requirements
* 3-5 years of experience in a related capacity
* 3-5 years' experience in leading（Especially with a strong background and working experience in coaching, training, counseling, team motivations）customer service teams in a similar sized company.
* Experience in quality management system such as ISO and COPC-2000 (preferable)
* Well-known the whole operation process.
* Good command of written and oral English.
* Analytical and organizational skills.
* Negotiation and interpersonal skills
* Project Management skills
* Facilitation and training skills.
* People Management skills
* Coach skill
* Software skills.
Benefits
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Our offer
Assist the department manager in leading and managing a team of Export customer service and operation team to ensure high quality service in line with company policy and operation standards.