• Team Leadership: Supervise and mentor a team of value-added service associates, fostering a collaborative and high-performance culture.
• Operational Management: Oversee the day-to-day operations of value-added services, ensuring adherence to company policies and procedures.
• Process Improvement: Identify opportunities for process enhancements and implement best practices to improve service delivery and efficiency.
• Customer Engagement: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with our services.
• Quality Assurance: Monitor and evaluate service quality, implementing corrective actions as needed to meet or exceed customer expectations.
• Training and Development: Conduct training programs for staff to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Collaboration: Work closely with other departments, including warehousing, transportation, to align service offerings with customer requirements.
• Labor Management: Work with labor agencies to optimize labor utilization.
• Reporting: Prepare and present regular reports on service performance, operational metrics, and customer feedback to senior management.
- Proficiency in MS Office, including WORD and EXCEL
- Good command of both written and spoken English and Mandarin
- Strong interpersonal and communication skills, especially can interact with various stakeholders including vendors
- Independent, strong personal motivation and disciplined
- Possess core competences including leadership, teamwork, customer focus and continuous improvement
- Degree or College in in Logistics Management / Supply Chain Management or related discipline
- Min. 3-5 years’ experience in logistics or supply chain management, with a focus on value-added services
- Knowledge on logistics processes related to electronics, medical devices, cosmetics, and retail sectors
Benefits:
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
All information collected will be used for recruitment only.