Air Freight
Imports Customer Service Specialist
- Location
- Hounslow, London, United Kingdom
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 338860
Your tasks
We are seeking a dedicated and proactive Imports Customer Service Specialist to join our dynamic team. The successful candidate will be responsible for delivering efficient and proactive import services to our customers, overseas partners, and related service providers. This role requires comprehensive knowledge of import operations and a commitment to exceptional customer service.
Location: Heathrow, UK
Working Days / Hours: 4on 4off Days - 7am to 7pm
What will you be doing?
Location: Heathrow, UK
Working Days / Hours: 4on 4off Days - 7am to 7pm
What will you be doing?
- Managing and coordinating all aspects of import operations, ensuring compliance with regulations and company policies.
- Providing outstanding customer service to clients and overseas partners, addressing inquiries and resolving issues promptly.
- Collaborating with related service providers to streamline import processes and enhance service delivery.
- Maintaining accurate records of import transactions and ensuring timely and accurate documentation.
- Proactively monitoring shipments and communicating updates to customers and partners.
- Identifying opportunities to improve import processes and contributing to continuous improvement initiatives.
Requirements
About You
- Previous experience in import operations and customer service in Airfreight.
- Strong knowledge of international shipping regulations and documentation.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with strong organizational skills.
What we offer
- Pension scheme (up to 6% employer contributions)
- Career paths and development opportunities
- 20 days holiday + day off for your birthday
- One day paid volunteering per year.
- Extensive fitness and well-being programme
Next Steps
Apply now by following the links and attaching your CV. We review applications promptly, so don't delay!
At DB Schenker, we embrace diversity and strive to enhance it further. All applicants are welcome, regardless of gender, age, disability, nationality, religion, or sexual orientation.
Please note that candidates will undergo necessary right-to-work checks, referencing, and a criminal records check.
Benefits
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Contact
To be considered for this position you must have valid rights to work and live in the UK.