Customer Service Representative -Road Freight

Customer Service Representative – Road Freight

Location: Santry, Dublin

Mon-Fri 9:00-17:30

Are you an experienced customer service professional with a passion for logistics and freight operations? We are looking for a Customer Service Representative to join our Road Freight Team in Dublin. This is an exciting opportunity to manage the end-to-end shipping process while delivering exceptional service to our clients.

What will you be doing?

• Oversee shipments from booking to financial settlement, managing both import and export operations.
• Handle international shipping logistics, working with customs agents, carriers, and suppliers.
• Coordinate transportation arrangements and negotiate rates with freight companies.
• Provide expert customer service, understanding client needs and ensuring smooth shipping processes.
• Build strong client relationships to drive satisfaction and repeat business.
• Monitor shipments, track performance, and resolve issues such as delays or damaged goods.
• Ensure compliance with customs, regulatory standards, and company policies.
• Maintain accurate records and manage shipping documentation for customs clearance.
• Identify opportunities for service improvements and cost efficiencies.
• Assist with quotations, tender requests, and financial reconciliations.

About You

• Previous experience in customer service, freight, transport, or logistics.
• Strong knowledge of customs procedures and regulations.
• Proficiency in MS Office and IT systems.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• A proactive mindset and ability to adapt to change.

What we offer

• Pension scheme (up to 5% employer contributions)
• Career paths and development opportunities 
• 20 days holiday plus public holidays (rising up to max 25) + day off for your birthday.
• One day paid volunteering per year.
• Private Healthcare
• Bike to work scheme
• Extensive fitness and well-being programme

Next Steps

Apply now by following the links and attaching your CV as soon as possible.

At DB Schenker, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will undergo necessary right-to-work checks for Ireland, a 5-year referencing process, and a criminal records check.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference.