The Service Delivery Manager Financial Controlling is a key role within SGBS Finance that is responsible for the execution, delivery oversight and coordination of finance services for regions / clusters. The primary role includes ensuring high quality and efficient service delivery, client satisfaction, and cost management, according to SLA.

Oversee the delivery of Financial Controlling services across clusters and BUs, striving to ensure high quality, efficiency, and customer satisfaction
Identify and implement operational best practices, process improvements, and service standards to improve the service delivery process
Coordinate with internal stakeholders (Finance Business Partner, GPOs, GFS, FC, BC) to understand their needs and expectations, and ensure the services meet or exceed these expectations
Monitor performance metrics and KPIs to assess the quality of services, identify areas of improvement, and implement necessary changes
Handle issues and queries escalated by the team leads, ensuring issues are resolved promptly and effectively
Ensure compliance with relevant laws, regulations, and industry standards.
Manage and lead teams, fostering an environment of teamwork, collaboration, and continuous improvement
Manage the budget, ensuring cost efficiency while maintaining service standards
Contributes to a working environment and culture which drives the desired mindset of all team members
Reports to Finance key operational KPIs on a periodic basis to Financial Controlling GFS lead
Keep up-to-date with industry trends and technological advancements to ensure the organization remains competitive and is utilizing the most effective tools and processes
Ensure and be accountable for achievement of performance goals at the start of the year in coordination with the head of GFS lead
Monitor work quality and escalate any operational issues in a timely manner

Master’s Degree in Accounting, Finance or similar
10+ years work experience in Finance GBS, 5+ years of experience as a team leader
5+ years of experience in Financial Controlling, ideally in the logistics industry
Preferred: Recognized as an expert in sub-functional field
6+ years experience in a Financial Controlling role, thereof min. 4 in leadership position
Strong understanding of Finance Accounting, Controlling processes
Experience with Finance / Accounting ERP systems
Good planning and organizational skills to balance and prioritize work and to generate alternatives and solutions
Proven experience in supervising a team within Financial Controlling processes in a complex and international business environment
[FC: Experience in a controlling leadership role; Preferably some knowledge of IFRS]
Strong leadership and managerial skills
Excellent communication, interpersonal skills and conflict resolution skills
Strong analytical and problem-solving skills
Ability to manage multiple tasks and prioritize effectively
Solid understanding of compliance requirements
Highly organized and detail-oriented
Solid Financial Controlling end-to-end process understanding
High-Proficient MS Office skills and experience with SAP
Must be fluent in English (both written and spoken)
Knowledge and understanding of financial and business management principles with the ability to communicate and prioritize business requirements
[FC: Preferred strong business acumen]
Leadership: Ability to guide, motivate, and inspire teams to achieve operational objectives
Emotional Intelligence: Understanding and managing own emotions, and being empathetic towards the emotions of team members and clients
Strategic and Critical Thinking: Ability to identify big picture goals, develop strategies to reach them, and make informed decisions based on data and insights
Communication: Effective communication with team members, and other stakeholders. Ability to articulate concepts, expectations, feedback, and explanations clearly and effectively
Problem Solving: Developing impactful and pragmatic solutions to complex challenges, often under pressure and within tight deadlines
Adaptability: Capacity to deal with changes and unexpected events, and adapt strategies or operations accordingly
Teamwork and Collaboration: Working cooperatively with others to meet shared objectives. Encourages team collaboration and promotes a positive team environment
Time Management: Ensuring tasks are completed within set timelines, balancing the demands of multiple tasks, and maintaining high standards of work
Proactive Approach: Not just responding to issues as they arise, but forecasting potential challenges and taking preventive measures

Benefits:

Professional Development

We're strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Life Insurance

We offer financial protection or assistance in dealing with adverse circumstances or surviving dependents in the event of the insured's death.

Mobile/Communication Allowance

We offer a monthly allowance for business-related communication needs through reimbursement.

Medical Coverage

We offer great HMO benefits with dental coverage to help the employee on difficult times of sickness and emergency.

Medicine Reimbursement

We offer an annual reimbursement for medicine and optical needs.

Uniform & Clothing Allowance

We offer a non-taxable monthly cash assistance for the employee's basic needs such as clothing.

Laundry Allowance

We offer a non-taxable monthly laundry cash assistance.

Parking Space

We offer a free parking space for employee's convenience.

Rice Allowance

We offer monthly rice allowance

Accident Insurance

We offer financial protection to an employee who suffered work related injury.

Vacation Leave

We offer paid Vacation Leave

Sick Leave

We offer paid Sick Leave

Birthday Leave

We offer paid Birthday Leave to be availed on the employees'birth month.

Bereavement Leave

We offer paid Bereavement Leave of 3 days for the death an immediate family member.

Birthday Gift

We offer Birthday Gift for employees to be given during their birth month.

Maternity Benefit for Female Employees

We offer reimbursement of hospital bills with maximum amount of Php20,000 for normal delivery and Php30,000 for miscarriage and legal abortion provided that medical procedures are performed.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Find exactly what you are looking for

Select your location and language