Customer Service Specialist

Join our team as a Customer Service Specialist!

Join our dynamic Land Freight business as a Customer Service Specialist and play a pivotal role in ensuring our customers receive top-notch service. If you have a keen eye for operational efficiency and a strong commitment to customer satisfaction, we want to hear from you!

Location: Nuneaton, UK

Hours: Monday to Friday - 9:00 to 17:30

What will you be doing?

• Delivering Exceptional Customer Service: Consistently ensure all team members provide proactive customer service to meet and exceed customer expectations.
• Managing KPIs: Complete and oversee internal and external KPIs to ensure high service standards.
• Resolving Customer Issues: Respond efficiently to customer issues and complaints, ensuring prompt and effective solutions.
• Driving Commercial Awareness: Ensure the team meets department targets for GP, revenue, and volume growth on a monthly, quarterly, and annual basis.
• Ensuring Operational Knowledge: Maintain and apply good operational knowledge across all modes of transportation.

About You

• Experience in Land freight industry desirable.
• Proven ability to provide an efficient and proactive service to all customers and service providers.
• Strong customer focus, ensuring high levels of customer satisfaction.
• Willingness to learn and adapt to new processes and systems.
• Effective communication with customers, colleagues, and service providers.
• Ability to manage multiple tasks efficiently, ensuring deadlines are met.

What we Offer

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.