Customer Service Operative

The position

• Act as the first point of contact
• Administrative handling of the order process for incoming and outgoing goods
• Proactively thinking along with the customer, ensuring an adequate and customer-oriented handling of complaints and solving any problems as quickly and effectively as possible
• Independently perform various administrative activities
• Checking and ensuring the follow-up of customs documents, invoices, etc.
• Actively thinking about improvements in the process and service and implementing improvement actions
• You ensure that your customer is and remains satisfied with the service provided

We ask

• Relevant logistics expertise obtained through training and/or experience within logistics
• Experience in a customer service role (B2B) where you were responsible for either a big or challenging customer
• You are proficient with the Microsoft Office package
• You master the English and Mandarin language verbally and in writing. Dutch language is a pre.
• Competences that are important for this position: customer-oriented, communicative, solution-oriented, proactive, stress-resistant and flexible in tasks and hours

We offer

• Competitive salary
• 5 vacation days
• Career opportunities & room for personal development
• Fixed travel allowance
• Eco-friendly cycling plan
• Advantageous pension scheme
• Annual profit sharing

Interested? We look forward to receiving your application!

Do you have experience in logistics, do you know how to tackle things and are you a customer binder who ensures quality and optimal customer experience? Then apply directly for this vacancy of Customer Service Specialist! For the Customer Service department in Tilburg, we are looking for a flexible and experienced Customer Service colleague to join our team for 40 hours a week. Together with your colleagues, you are the first point of contact for our customers and their questions. You are a specialist for your customer group and you take care of the following tasks.

Schenker Deutschland AG is acting as an Employment Agency in relation to this vacancy.