OKAM Sales Support

Responsibilities

·    Achieves individual and team objectives set by Service Level Agreements (SLA)and Key Performance Indicators (KPI) and knows and applies the processes and procedures that need to be applied

·    Manipulates and formats data in order to meet internal customer needs

·    Extracts data from existing databases, calculates KPI’s based on business rules and prepares the Monthly Business Reviews

·    Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams globally

·     Checks discrepancies and wording/ formatting/ graphic errors

·     Handles transitions of new processes with medium difficulty, under the Team Manager`s supervision, including participation in tests, meetings and process documentation

·    Documentation maintenance for existing processes, reflecting process changes or clarifications

·    Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations)

·    Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement

·    Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader

·    Designs and structures new processes and the corresponding documentation in order to respond the requests for new/existing client reports. 

·    Effective follow-ups and collaboration with branches/ countries, internal business partners and other stakeholders in order to timely obtain the required data/ information to prepare the reports 

·   Gathers financial data from different and multiple sources, compiles them in order to increase a report’s percentage of completeness 

·    Prepares the handover plan for the new reports taken over in the migration process and ensures the comprehension and full transfer of knowledge within the team

·    Supervises and performs the accuracy controls in regard to the new processes taken over by team members in order to ensure the fulfillment of performance indicators targets 

·    Establishes the priorities in delivering the reports and internal activities based on agreed deadlines making sure that any ad-hoc request may be solved in between 

·    Identifies errors in the raw data received from different sources and proposes solutions, presents them to Team Manager and Key Account Manager; applies the solution and corrects the errors

·    Identifies improvement ideas/efficiency ideas for the reports in his/her portfolio or within the department 

·    Creates, designs and delivers trainings for the department; onboardings, re-trainings, trainings for process changes, trainings for expanding/improving the knowledge within team members 

·    Monitors and calculates both performance indicators and volumes, on a monthly basis; uploads them on MS Teams within the agreed deadline

·    Identifies the training needs, the new skills/capabilities/ knowledge that the team needs

·    Quality assurance: performs sample checks to assure the accuracy KPI within the team.

Qualifications 

·        Experience on a similar position - two years

·       Minimum one year experience in customer services field    

·       Logistics background (Knowledge related to transport modes, standard KPIs, basic quoting standards, charge types)  

·       Advanced capabilities to work in MS Office (Excel, Excel graphs, Excel VBA, Word, Powerpoint), Outlook, Teams

·       Trained on creating reports from SBI, PowerBI including building of dashboards, use of CIS, e-Schenker, Schenker land reporting, CO2 reporting, RCM, Sales CRM tool, Sales Cloud

·      Intermediate knowledge on internal TMSs (e.g. Tango, Procars, Schenker land) and the ability to recognize data formats, customize and format the reports according to customers’ needs

·       Ability to recognize data formats, customize and format the reports according to customers’ needs

·       Analytical skills and mathematical ability to work with numbers

·       Attention to detail, focus on delivering results

·       Ability to work on customer platforms (e.g. OTM, EM6)

·       Advanced Business English (written and spoken) 

·       Flexibility to changing requirements

·       Ability to work under time pressure with deadlines

·       Structured approach to handle multiple tasks at the same time, time management and self organization

·       Service oriented mindset

·       Internal motivation and initiative spirit for continuous improvement of the processes, quality and efficiency

·       Proactive attitude identifying possible gaps and corresponding solutions, including implementation of the solutions

·       Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners (branches, customers)

·       Good presentation skills

·       Good knowledge in writing and structuring the documentation for SOPs etc. in detailed, logical way

·       Availability to travel.

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus;
• Meal tickets, Cultural vouchers;
• Rewards & Recognition Program, Referral and Relocation bonuses;
• Christmas and Easter bonuses;
• Recognition of colleague improvement ideas (Ideas4SGBS).

Health & Well-being:

• Hybrid or remote work options (location-dependent);
• Private medical subscription with family discounts (children, spouse/ life partner);
• 4 short days per year (Leave Office Very Early);
• Birthday day off;
• Extra vacation days based on seniority;
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
• Volunteering opportunities within the organization.

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network;
• E-Learning platform for continuous learning;
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.