Customer Service Specialist

Join our dynamic team as a Customer Service Specialist in the Airfreight business!

Are you passionate about delivering exceptional customer service in a fast-paced and dynamic environment? Join our Airfreight team as a Customer Service Specialist, where you will play a key role in ensuring the efficient and proactive management of our export services. In this role, you will be the first point of contact for our customers and related service providers, providing them with the highest level of support.

Location: Manchester, UK

Working Days/Hours: Monday to Friday / 9:00 to 17:30

What will you be doing?

• End to end airfreight transportation co-ordination.
• Monitor and promptly respond to queries from customers and network stations through direct and generic email boxes.
• Coordinate collection arrangements with vendors.
• Prepare and manage shipping documentation using Tango, including MAWB and HAWB.
• Ensure export entries comply with UK HMRC regulations.
• Oversee flight postings, job file invoicing, and cost control.
• Investigate and resolve customer and supplier queries and complaints in a timely manner.
• Support sales and customer service management with customer visits as needed.

About You

* Previous experience in the industry.
* Aviation Security knowledge essential.
* Dangerous Goods by Air involvement preferable.
* Strong Customer Service skills are essential.
* Effective written and verbal communications skills.
* Excellent organizational skills with an ability to prioritize and manage high workloads in challenging situations and meeting customer deadlines.
* A passion for service excellence and a commitment to be the best through attentiveness and responsiveness to our customer needs.

What we Offer

* Full training and continuous professional development to ensure compliance with regulatory requirements.
* Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
* 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
* Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Professional Development, Work-life Balance, Working Internationally

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.