B959’s – Manage security clearances, Dangerous Goods Declarations etc to avoid applying for B959’s
Ensure accurate invoicing, greater than 98%. Invoicing to be completed same day as cargo departure via Tango.
Solve customer complaints in conjunction with operational departments.
Provide timely quotes within a 4-hour KPI response time.
Ensure all emails are responded to within a 4-hour KPI time
Ensure all export cargo has flown as booked.
- Develop and close new business by implementing and adjusting sales goals and processes
- Identify and develop a qualified sales pipeline exceeding 10x target value, supporting defined campaigns
- Collaborate with the State Sales Manager to strategize and support existing customer relationships and new account growth
- Manage and direct marketing/sales team initiatives for new sales contacts
- Provide accurate information for customer SOP creation by the Implementation team
- Contribute as a key member of the Management Group in overall plans, strategies, budgets, and performance reviews
- Attend internal meetings as required by sales management
- Manage agendas for internal and external visitors
- 4-10 years of freight forwarding/sales experience; or a combination of education and experience
- Excellent sales and customer service skills
- Strong written and verbal communication skills
- Ability to read, analyse, and interpret business periodicals, journals, procedures, or government requirements
- Effective report writing and business correspondence skills
- Strong adaptability and attention to detail
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
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