1.Client Relationship Management:
- Build and maintain strong relationships with key clients
- Understand the clients' business objectives and logistics requirements
- Act as a trusted advisor to clients, offering solutions to optimize their supply chain
2.Account Growth:
- Develop and execute account strategies to grow revenue and profitability of portfolio including target setting and achievement of such targets
- Identify opportunities for upselling and cross-selling DB Schenker's services
- Negotiate contracts and pricing agreements with clients
3.Pipeline Management:
- Build a robust growth and development pipeline by identifying and engaging potential opportunities in KAM portfolio
- Manage and lead RFQ’s and tenders.
4.Collaboration with Internal Teams:
- Coordinate with various internal departments, including operations, sales, and customer service, to ensure client needs are met
- Provide guidance and support to operational teams to ensure service quality
5.Key Performance Management:
- Develop, implement and present KPI’s on a regular basis to ensure service levels are met and exceeded
- Address issues or concerns promptly and effectively
- Identify opportunities for continuous improvement and implement accordingly
6.Market Analysis:
- Stay informed about industry trends, market conditions, and competitors
- Collect, analyse, and communicate customer, market and competitor information
- Provide insights and recommendations to clients based on market intelligence
7.Reporting:
- Prepare regular reports and presentations for clients and internal stakeholders
- Track and report on account performance and progress toward goals
- At least 10 years experience in direct sales of which at least 5 years should be managing Key Accounts
- Degree or Diploma advantageous
- Relevant technical and industry experience
- Creation of market and competitor analysis in alignment with business intelligence / strategy team
- Work off pre-set target customer list
- Creation of activity reports within the CRM system
- Maintain customer data in the CRM system
- Conduct customer calls
- Calculations, creation and coordination of offers
- Creation of yearly sales planning for own customer portfolio
- Customer orientated
- Ability to grow current business
- Internal cross functional partnership
- Maintainance of current clients
- Business Acumen
- Build value based relationships
- Personal influence, impact & disposition
- Drive and deliver results
- Good communication skills on all levels
- organisational skills
- Problem solving skills
- Presentation Skills
A Key Account Manager at DB Schenker plays a critical role in managing and nurturing key client relationships to drive business growth and ensure customer satisfaction
Candidates are selected strictly according to the vacancy criteria. If you have not been contacted within two weeks from the closing date, consider your application unsuccessful.