Key tasks & responsibilities
- Lead process re-engineering, improvement, and gap analysis of current/to-be processes during workshops or tactical interaction with Operations.
- Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
- Develop plans to implement process improvement, raising justified investment request where applicable, closely in line with Production Systems and Process teams.
- Closely consults with Operations, Business Architecture and Data Management regarding project implementation.
- Guide and align with Regions' Optimization Team on implementing global BU Operating Model.
- Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.
- Lead quality investigations and Root Cause Analysis using lean tools to improve operational data quality.
- Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
- Build and maintain business process workflows using Business Process Modeling Notation (BPMN)
- Analyze process models and determine the necessary changes for arriving at the improved state
- Facilitate process workshops that involve extracting process requirements and directly liaising with users/operators.
- Work with Production System Team to ensure existing systems functionalities and workflows fit the overall process blueprint.
- Regular exchange with Optimization Team to ensure process blueprint is maintained reflecting optimization improvements.
- In close collaboration with P+S’ Training team actively promote and manage the international, cross-functional implementation of a harmonized process documentation methodology.
- Work with Processes & Systems Production Systems, Training, and Optimization Teams to ensure implementation of the defined processes.
- Define operational standards & governance comprising SOPs creation, KPIs compliance and audits.
Staff leadership & management
- Leads and manages a team of Process specialists
- Manages all services, employees, and costs within his / her department; provides effective leader- ship and management to staff which promotes high performance standards both individually and as a team
- Sets up and conducts resource planning, allocation of resources for projects and / or services, prioritization of tasks, as well as budget planning, controlling and activities to keep the department budget
- Defines and aligns the strategy, services, investment decisions, delivery structures and processes of the Requirements Engineering unit with the strategic direction of the Head of Global Air P+S
- Reports unit results, KPIs, projects etc. to the Head of Global Air P+S
Required Experience
- Minimum 5+ years of global process management experience.
- Proven experience in defining and deploying best practice processes and in identifying solutions from a people, process, and technology perspective.
- Extensive experience driving large scale, complex change initiatives and programs to a successful implementation.
- Solid experience in requirements gathering, including experience in creating process documentation.
- Master’s degree in related technical / business areas or equivalent work experience.
- Proficient in process management competences.
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint).
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
The Head of Air Processes and Optimization owns the process architecture and blueprint and drives process re-engineering, automation, and centralization. Key success criteria for the function are the elimination of process waste, reducing operational unit cost as well as improving process and data quality.
Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your call/email!
Schenker AG
Kruppstraße 4
45128 Essen
Germany
job@dbschenker.com
* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.