Accountable
- Serve as the focal point of contact for the Key Accounts assigned, develop and maintain strategic/operational multi-level relationships.
- Be the point of liaison with the Key Accounts on all business-related matters pertaining to the overall business growth, including identification of potential new business opportunities, RFQ/RFI management, contractual agreement and service level performance.
- Develop Key Account Development Plan including mapping out client’s value chain, our competitive landscape, account penetration strategy, customer relationship matrix and our value selling propositions.
- Prepare annual Key Account budget with close monitoring to meet or exceed plan.
- Manage client’s service escalations and work jointly with internal stakeholders for effective issue resolution.
- Support the implementation of new business won.
- Organize Business Reviews and Workshops with clients as required.
Responsible
- Achieve sustainable growth in terms of volume, revenue and GP.
- Update CRM SalesCloud to reflect the latest Customer profile, Account Development Plan, pipelines and results.
- Manage account receivables and meet overdue targets.
- Degree holder or equivalent industry specific qualification.
- Preferably at least 3 to 4 years of relevant commercial experience in international transportation and logistics industry.
- Strong business acumen with the ability to influence outcomes across multiple products and locations.
- Excellent interpersonal skills and commercial negotiation experience.
- Effective communication and presentation skills.
- Excellent financial and process analytical skills.
- Good listening and moderation skills.
- Excellent command of spoken and written English.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Malaysia