Director, Air Operations Center

Tasks & Responsibilities:

• Responsible for planning, budgeting, implementing, and controlling of all client related operational activities
• Responsible to maintain and grow account related volume and financial results in conjunction with Product Management and Commercial Account Leadership
• Ensures that all operational functions are performed in a timely, cost-effective manner consistent with established corporate and client specific procedures and requirements
• Acts as a liaison between Product Management, Client Services and Commercial Account Management
• Establishing of efficient organizational structures including proactive recruitment, training, and succession planning
• Global Networking and working with internal and external resources and Key Account Management to identify and implement value added solutions to drive long-term growth
• Service performance management: Overseeing operational performance per account requirements and performance of Root cause analysis and corrective action
• Respond to complex and time sensitive logistical issues and questions; create innovative and profitable solutions
• Establish business Key Performance Indicators and benchmarks and use these indicators to drive internal process improvements
• Initiate and manage operational or customer related improvement projects
• Coordinate the preparation and present regular business reviews to the customer
• Focal point for issues management / change management
• Support in growth and maintaining awarded business
  

Details/Specification/Explanation of the role specific skills

• This is a director level position.
• Exceptional interpersonal, analytical, problem-solving, communication, leadership, and strategic skills required.
• Bachelor's degree or equivalent required.
• Advanced degree or equivalent preferred.
• Generally, prefer 7-10 years of related Operational or management experience.
• Comprehensive knowledge and understanding of domestic and international cargo operations required.
• Must demonstrate working knowledge of accounting, logistics, pricing, and informational technology.
  

401(k), Dental, Direct Deposit, Holidays, Medical, Vision

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity