Claims Processing Senior Associate

•    Achieves team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)

•    Gain the necessary knowledge and experience in order to assure back-up for a second process (country) inside the department, while achieving the KPIs target.

•    Perform quality assurance for Claims process (both on Preliminary to be reassigned and Fast Entry), including communication templates

•    Performs various reporting (e.g. Claims volume seasonality, trends by country/ by customer/ by type)

•    Knows and applies the processes (for two countries) and procedures;

•    Analyses the documents sent by customers;

•    Registers the documents in the system (based on available time);

•    Processes the claims respecting the quality objectives (based on available time);

•    Notifies the customers related to the taken decisions or missing documents (based on available time);

•    Takes decisions on payments (different threshold by country as per appendix) *

•    Tracks mistakes, performs cluster of mistakes analysis, suggest intervention action plan to the Team manager;

•    Offers support in transition of new processes, including participation in tests, meetings and process documentation;

•    Documentation maintenance for existing processes, reflecting process changes or clarifications.

•    Offers functional trainings to new joiners.

•    Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs);

•    Flexibility in approaching and solving problems for improving the quality and the services provided;

•    Close collaboration with BPE for all projects to improve E2E process;

•    Close collaboration with the Team Manager and applies promptly updates related to the delivery of the daily tasks/ work process; 

•    Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement;

•    Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Manager.

•    Min 3 years work experience in Shared Service industry, passion for service excellence and a commitment to be the best through attentiveness and responsiveness to the needs of our internal customers.

•    Min 2 years’ Experience in Claims is mandatory.

•    Experience in a similar position is a plus.

•    Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against detailed tasks;

•    Availability to travel for trainings, new scope transitions and/or business reviews; 

•    Knowledge in Key software tools (MS Office - Excel, Word, Outlook, Databases, etc.)

•    Ability to work effectively in a customer/ service driven environment, both individually and as a team player;

•    Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions;

•    Initiative spirit for continuous improvement of the processes, quality and efficiency; 

•    Internal motivation, enthusiasm, attention to detail, focus on delivering results;

•    Ability to handle multiple tasks in the same time;

•    Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners;

•    Good presentation skills;

•    Fluent spoken and written English;

•    Other foreign language – nice to have (for quality assurance purposes)

Your aspirations are our priority. Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you: Attractive Compensation Package Annual performance-based bonus Meal tickets, Cultural vouchers Rewards & Recognition Program, Referral and Relocation bonuses Christmas and Easter bonuses Recognition of colleague improvement ideas (Ideas4SGBS) Health & Well-being: Hybrid or remote work options (location-dependent) Private medical subscription with family discounts (children, spouse/ life partner) 4 short days per year (Leave Office Very Early) Birthday day off Extra vacation days based on seniority Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc) Volunteering opportunities within the organization Personal & Professional Development: Mentoring program with access to Schenker Worldwide network E-Learning platform for continuous learning Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.